Remote, work at home, United States

DESCRIPTION:

The Records Management Sr. Business Project Advisor will be a key leader in the development and execution of the Records Management program. The Sr. Advisor will serve as a subject matter expert to senior leaders in key partner organizations, establishing a relationship as a trusted partner with the ability to influence and drive cross-functional action. The Sr. Advisor will provide ongoing critical analysis of Cigna's Records Management most complex processes with the goal of driving ongoing process improvement, efficiency, and optimization; to accomplish this, the Sr. Advisor will employ creative problem solving in order to improve the efficiency and effectiveness of the program. The Sr. Advisor will partner with key leaders, including Business Champions, Technology program management, etc. to drive successful deployment and ongoing compliance with Cigna's Records Management program.  The Sr. Advisor will navigate competing priorities of cross-functional partners and work via influence to advance the understanding of and compliance with our Records Management program. The Sr. Advisor will ensure that Records Management processes and standards are clearly documented and appropriately communicated; perform regular evaluations of business and technology compliance; ensure retention periods are appropriately defined and implemented; and maintain the effectiveness of the Records Management program. This position will manage multiple complex individual project priorities, deadlines, and deliverables; these initiatives will have a significant impact on Cigna’s Records Management objectives. It is essential that the Sr. Advisor continually consider and monitor not just their specific projects but all other in-flight work to ensure a continued holistic approach within the Records Management program. In addition, the Sr. Advisor will be enthusiastic in addressing new challenges as we continue to mature our Records Management program across the organization.

RESPONSIBILITIES:

• Serve as primary Records Management liaison with cross-functional leaders, establishing a trusted advisor role with the ability to influence decision making
• Lead and/or support complex individual project or process improvement efforts to support maturation of the records management program; projects will have significant impact on enterprise Records Management initiatives
• Provide Records Management governance direction for the more complex questions, concerns and issues; provide input in establishing goals and objectives and executing Records Management work plans; share and encourage the implementation of leading practices to improve Cigna's Records Management program
• Develop trusted internal client relationships with key partners, specifically cross-functional leaders; collaborate with other colleagues, both within and outside of Records Management practice
• Collaborate with prioritized Business and Technology partners to conduct gap analysis against Cigna’s Records Management standards and guidance, define and report on risks, support the generation of project plans to mitigate gaps, and monitor and report ongoing remediation progress
• Perform Records Management operational tasks; lead and/or participate in records management innovation projects
• Contribute to the development of new programs, policies, and procedures to support internal stakeholders’ initiatives
• Ensure client and member perspectives are considered in decision making processes
• Provide requirements and partner with Technology to generate leadership-level reporting on key performance indicators and key risk indicators
• Partner with Communication and Training teams to develop and execute on enterprise wide change management initiatives, included enterprise-level and targeted communication and training campaigns

SKILLS:

• Strong executive presence

• A bachelor’s degree; graduate degree and/or certification in healthcare or technology preferred;

•  Ideal candidate will have 5+ years of experience in health care environment and a good working knowledge of healthcare or records management/data governance

• Ability to operate effectively at an enterprise leadership level
• Ability to manage multiple high impact projects and satisfy requirements from multiple customers/stakeholders
• Ability to balance approach to political, technological, and administrative factors
• Must be equally strong in planning, executing, and closing of projects
• Competency in adapting to fast paced, challenging, changing, and ambiguous situations
• Attention to details, ability to drive results, and act independently with limited direction
• The ability to quickly understand concepts and drill down into actionable steps- solid understanding of project management tools, techniques, request acceptance criteria, artifact development and reporting
• Solid understanding of business functional areas and management issues
• Superior written and verbal communication skills
• Must have strong working knowledge of MS office, Visio, Project and SharePoint
• Must have strong organizational skills, including identifying stakeholders, arranging/managing meetings and follow-ups
• Must have ability to navigate day-to-day activities and look into the bigger picture to identify risks and issues proactively
• Ability to develop requirements for executive level summary reports, building upon key performance indicator (KPI) measurements
• Records Management or Data Governance experience preferred
• Strong working knowledge of Agile and Waterfall methodologies preferred
• Strong project management and change management skills preferred

*This roles has been project funded by the business.

For this position, we anticipate offering an annual salary of $93,900 - $156,500, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the “Life at Cigna” tab on our careersite: www.cigna.com/careers

About Evernorth

Evernorth, Cigna Corporation’s health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you’ll be empowered to solve the problems others don’t, won’t or can’t. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.