We’re looking for an outstanding Field Services Engagement Manager (FSEM) with a deep passion for Marketing and Operational delivery. You will coordinate Marketing Services planning and engage local stakeholders to promote the adoption of MSC services in the Field. As well as representing a broad portfolio of marketing services, you will also oversee the Marketing Service Desk and act as the Area point of contact for all MSC services.

Responsibilities

• Partner with Corporate teams (GDC; MS Digital) to successfully enable Marketing capabilities in the field.
• Support the landing of corporate marketing programs & guidance (e.g., GDC), through local stakeholder awareness and Field adoption of MSC services.
• Act as a ‘trusted advisor’ to Field CMO teams and proactively look for ways to optimize field marketing operations and reduce costs.
• Manage the annual planning & budget process associated with MSC service delivery.
• Manage a regular rhythm of Service delivery check-ins with MSC stakeholders.
• Represent ‘Voice of Field’ feedback to Corporate teams. Synthesize Field feedback for clarity and prioritization regarding how marketing capabilities could be improved.
• Support Field Deployment of new services & tools through local stakeholder engagement, user testing, and training workshops.
• Actively manage supplier relationships and oversee the delivery of the MSC ‘Marketing Coordinator’ service for Germany & Western Europe regions.
• Coordinate with MSC Operations to forecast capacity needs within MSC service delivery hubs.
• Proactively troubleshoot and mitigate operational issues relating to MSC service delivery.

Qualifications

• Marketing Planning & Operations – experience in Marketing operations, service delivery and operational resource planning.
• Project Management – strong abilities in project management, cross-team collaboration, and stakeholder relationships.
• Service focused – strives to deliver clear business value and exceed service delivery KPIs & service level agreements.
• One Microsoft approach – can balance the needs of multiple stakeholders to deliver services that scale across multiple markets and lines of business.
• Organization – is highly organized, with strong problem-solving skills and a close attention to detail.
• Growth Mindset – excels in a changing environment, can see the opportunity in Marketing transformation, contributes ideas and brings along others.
• Communication – is a strong communicator, able to communicate at all levels and skilled at obtaining senior management and cross-team alignment.
• Solid of marketing operations experience, ideally in large-scale B2B environments
• Proven track record of delivering results in a fast-paced and always changing environment.
• Strong verbal communications and experience working across diverse stakeholders.
• Ability to translate business needs into operational and technical requirements.
• Experience managing operational projects, problem-solving, process optimization, Field deployment etc.
• Experience of working with vendors and managing large outsourcing agreements.
• Advanced conflict-resolution and negotiation skills
• Willingness to adapt work schedule to accommodate meetings with other time zones.
• Hands-on experience using Marketing Technologies in corporate environments (Adobe, On24, Certain, Dynamics 365, Marketo etc.)
• BA/BS in Operations, Business Management, Marketing, Computer Science, Engineering, or related degrees
• Strong technical literacy, including Microsoft Office, PowerBI, SharePoint, and Teams
• Fluent in English, additional language Dutch or German advantagous

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.