In this role, you will be accountable for leading, managing and delivering strategic initiatives in the Human Capital Space which enable Industry Solutions and CE&S to more efficiently and effectively deliver customer outcomes in a compliant way. 

Responsibilities

The initiatives that you lead will drive positive impact for the field roles enabling them to be efficiently requested, identified and assigned to roles to deliver great outcomes for our customers. You will work in close partnership with teams across the businesses we support and Engineering. You will also be responsible for driving continuous improvements in productivity, efficiency, quality, speed and cost across the relevant business architecture.  Specifically, you will: 

  

• Lead Workstreams: Manage moderately-complex business initiatives that span one or more lines of business, understanding interdependencies between process, technology and people needs. 

• Design and enhance current and future-state business processes. Sign off on scope, design, and solution releases 

• Manage capability roadmap 

• Design and document business scenarios and requirements to meet business objectives inclusive of data centric design in a secure, private and compliant manner 

• Envision, design and optimize end to end customer experience based on the business priorities 

• Contribute to and influence change management 

• Define business success criteria including objectives and key results (OKRs) 

• Steward the design lifecycle, partnering across teams to manage risks, issues, actions, escalations, stakeholder alignment, schedules, deliverables, and engineering partnerships while maintaining legal, policy and compliance requirements 

• Leverage real-world understanding of business performance, “voice of customer”, and associated data to generate insights (incl. regional variations, current maturity, adoption levels, and pain points) 

• Assess new stakeholder asks to determine business case, scope and priority alignment 

• Partner with other teams to ensure alignment and effective management of dependencies 

• Engage with Business Stakeholders: Build relationships and collaborate globally with stakeholders and partners to deliver outcomes, ensuring shared understanding of progress and performance. Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood. Influence, activate and orchestrate across teams to build alignment and drive results. 

• Leverage Frameworks and Standards: Leverage and ensure consistent application of our established Accountability Model for program and project delivery, adhering to all process engineering standards and methodologies. 

• Deliver Results: This is an awesome opportunity with a great group of people. You will have all our support and partnership, but expectations are high and we’re looking for measurable business results delivered through collaboration, resourcefulness and accountability. 

Qualifications

KEY QUALIFICATIONS: 

• 8-10 years of experience in Resource or workforce management or capacity planning 
• Bachelor’s in business management, information technology, or related field and/or equivalent experience 
• Enterprise Program & Process management experience including the ability to effectively prioritize and coordinate across multiple work streams 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.