Responsibilities

• Lead operational excellence efforts by driving consistency in sales processes, ticket management and measurement of success KPIs. 
• Collaborate with internal teams to drive positive impact, client satisfaction, remove and report blockers, and create a seamless client experience. 
• Conduct regular business reviews with your team to deliver meaningful reporting, optimization recommendations and strategies that successfully impact our business. 
• Identify and deliver ongoing process improvements, and scaled initiatives that increase impact across the books of business. 
• Partner with the Account Services Leadership Community and EMEA Sales Managers to ensure strong partnership with global AS team and EMEA account teams, balancing operational excellence standards with innovation and strategic thinking. 
• Establish operational rhythm that focuses on balancing work drivers and bandwidth of team. 

Qualifications

Required Job Qualifications 

• Strong ability to communicate and develop global relationships to partner with peer set and stakeholders alike.  
• Proven track record of exceptional performance as measured against revenue, customer satisfaction, and business/organizational health metrics 
• Flexibility to accommodate change; thrive amid ambiguity; and demonstrate a growth mindset.  
• Ability to demonstrate strong strategic thinking to contribute to the broader global organizational structure.  
• Relentless focus on driving impact through developing and delivering effective and efficient processes, contributing to organizational goals and KPIs. 
• Demonstrates customer obsession, a passion for innovation and best practice sharing, all while showing the ability to consistently deliver exceptional results. 
• Exceptional written and verbal communication and presentation skills, ability to scale across all levels of an organization. 

  

Preferred Job Qualifications 

• Bachelor’s degree preferred 
• Solid years of relevant digital marketing, agency, search advertising experience 
• People management experience 
• Enthusiasm for search and technology and its use in driving revenue, efficiency, and customer satisfaction.