What you’ll be doing:

• Support senior management to formulate actual and future resource requirements to inform business decisions around training and recruitment
• Support senior management to formulate budget assumptions and future resource requirements for clients and work with Finance and Operational teams where appropriate to inform the long-term budgeting process
• Support senior management to produce forecasts. Ensure data validity to maintain forecasting accuracy
• Support senior management by collating and analysing data on long-term forecasting and other relevant client requirements
• Work with off-shore teams where appropriate to help them deliver the required level of service to support our clients in a robustly governed way
• Liaise with core operational stakeholders and other support teams where appropriate (e.g. Recruitment, Training, BI, Finance, etc.)
• Support senior management by providing input for change controls in a timely fashion
• Support senior management to ensure that contracted service levels are met by highlighting issues with schedule efficiency, utilisation, adherence and productivity

What we’re looking for:

• Knowledge of planning theories and forecasting methods
• Understanding of how Call Centre operations work desirable
• Knowledge and application of Planning specific software – Aspect, Aspect Perform and eWFM
• Basic understanding of commercials desirable
• Experience of planning space/seating requirements desirable
• Excellent Excel knowledge
• Strong analytical skills
• Good presentation skills

About Capita Experience

This division will combine expertise from our current divisions – including Customer Management, People Solutions, Software, Consulting and Scaling Partner – into one new division.

The new division will focus on serving a blue-chip client base in the UK and across Europe, with the aim of growing within these markets and expanding to new markets. Our primary focus will be to help our clients digitise their interactions with customers, members and other stakeholders, and move towards an integrated data-driven, insight-led and personalised customer experience.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.