At AWS Professional Services, we are building a team of customer obsessed professionals that will enable our customers to grow and scale their businesses using the world’s most comprehensive and broadly adopted cloud platform. AWS is looking for an experienced Business Operations Manager that will help manage and scale the operational support for our rapidly growing portfolio of work across the world's largest multi-national enterprises. The successful candidate would be passionate about operational excellence, guiding the business to optimize its impact on behalf of customers. The candidate must be detail oriented and tactically focused, but also must demonstrate a capacity to think strategically. Evolutionary and revolutionary ideas must be brought to bear to maintain operational pace with the innovations and value our cloud engineers deliver to our customers every day.
This position will be based in the UK, and up to 20% travel should be expected.

Key responsibilities include, but are not limited to:

Trusted Advisor to Leadership
· Provide strategic guidance to Vertical Practice Leaders, bringing deep knowledge of business operations best practices.
· Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics. Manage dashboards, regional reports and executive review documents, providing insights and partnership with our leaders to help look around the corner and plan for the future.
· Lead and review the end-to-end execution of annual planning process to include headcount, utilization, and goal planning.
· Develop and manage annual and multi-year meeting cadence to drive business planning for AWS Professional Services. Manage the preparation, agenda, and follow up actions to complete forward looking business plans. Anticipate the needs of your business and proactively develop new plans as needed.
· Establish baseline metrics/reports to support the development of new practices and goals, as necessary.
·

Engagement Lifecycle Management
·
· Opportunity pipeline analysis; work with Resource Management to forecast demand by specialty. Use data to predict where we need skills and capabilities and make appropriate hiring recommendations.
· Partner with Resource Management to drive business continuity, unblocking teams when required. Support Practice Managers and Resource Management in maximizing available capacity to staff customer engagements.
·
Business Management and Analytics
·
· Stakeholder management; act as a business partner to Professional Services leadership team and executives, providing insights to help shape the strategy of the business. Be comfortable with leading difficult conversations as needed, having backbone to respectfully challenge leaders in order to ensure they are doing what is best for the business and its people.
· Provide support to diverse and geographically dispersed team of Professional Services Consultants acting as the face of the business from new hire onboarding through the course of the Consultant’s career, providing general guidance and fielding questions about time entry and other compliance metrics and KPIs.
· Act as point of contact and subject matter expert on the business, providing guidance and serving as a secondary escalation point.
· Business planning; establish business rhythm and cadence, leading meetings through deliverables, outcomes and actions. Own agenda development and track follow-up actions and influence leaders to complete forward looking business plans.
· Analytics; establish baseline metrics and analytics, collaborate with leadership team to track and report all key performance indicators against annual, quarterly and monthly goals. Establish and maintain management dashboards, regional reports, and executive review documents that will drive business outcomes and strive for operational excellence.
· Program Management; cross collaborate with technical and non-technical departments to drive innovation in processes and tools.

Mentorship & career growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Inclusive team culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 85,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life balance

Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We are a customer-obsessed organization—leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust.

BASIC QUALIFICATIONS

· Bachelors degree or equivalent professional experience
· Minimum of 5+ years of experience in the areas of finance, business management and/or operations in mid-to-large scale global professional services organizations
· Minimum of 5+ years of strong Excel experience and the ability to conduct analysis of complex data and translate the results into actionable deliverables, messages, and presentations
· Working knowledge of Salesforce or other CRM
· Analytical skills and a proven track record of taking ownership and leading data-driven analyses

PREFERRED QUALIFICATIONS

· Experience in a consultative capacity as either operations or delivery
· Proven experience optimizing project accounting and billing systems and processes for a professional services business
· Advanced Excel skills
· Advanced experience with Salesforce (enhancements, report customization, etc.)
· Experience with Tableau to create dashboards and interactive reports
· Demonstrated experience proactively recognizing a challenge or problem and working with a variety of teams and data sources to diagnose the problem and recommend solutions
· Master's Degree in Business Administration, Operations Management, Finance, Accounting, or related discipline
· Knowledge of Agile development practices (Certified Scrum Master, etc.)
· Exhibits sound business judgment
· Self-motivated, action-oriented, multi-tasking individual with a great sense of urgency and follow-through
· Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a relevant criminal check.