About us:

Market Development sits within Virgin Media O2 Business and is the team responsible for driving growth to the organisation by establishing new and digital-first revenue streams from high-growth markets like 5G, IoT, Data Analytics and Artificial Intelligence. Our world is constantly evolving from an industrial economy to a knowledge economy, and for us, that means that we need to support our business customers to embrace new technologies and absorb digital transformation to thrive and build value for society. We at Virgin Media O2 are exceptionally well-positioned to help every organisation accelerate digitalisation, and Market Development team is here to make it happen.

The purpose of the role is to assist with the delivery of proactive-orientated operations, coordinate the best practices across all areas and bring solid process engineering through automation in order to create a foundation to scale. The Business Operations Manager is responsible to ensure a highly detailed admin organisation across our different departments, enabling open and agile communication between teams and ensuring effectiveness and efficiency in our operational processes.

Key responsibilities & accountabilities

Maintain processes coherence across all areas by tracking team activities such as checking compliance of the process, highlighting inconsistencies, spot potential improvements…

Proactively suggest the need for digital tools and automation of repetitive tasks.

Coordinator of Best Practices across all areas

Support admin team in collecting relevant data from within the company and from internal clients in order to maintain the company´s repositories

Support operations team in admin tasks until automation is established. These tasks are crucial to understanding the base, processes and needs of our teams.

Reviews a company's policies, procedures and functions to find areas of improvement.

Creating databases for data storage and future access. Responsible for database and reporting tool communication.

Presenting data and recommendations to Business Ops & Strategy Lead

Tracking the progress of operational changes that are implemented across the company through key performance indicators

Essential skills:

Knowledge of digital tools, MS Office, Task Management, Project Management, Collaboration…

Personal or professional experience in digital environments (e.g. using to-do list apps, cloud solutions to store documentation, task management (Trello, ClickUp …) etc)

You are a person that organises the duties through digital tools and only uses pen and paper when there is no other solution

You have experience with reporting tools (Tableau, powerBI, Pentaho ...)

You are inquisitive, proactive and have the curiosity to learn and improve. This is a highly dynamic role and will require great levels of energy and proactiveness.

Strong analytical and problem-solving skills

Excellent communication skills, both verbal and written

Strong multitasking and time management skills

We’re looking to pay a competitive salary (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.

We also believe a great work-life balance is important, so we’re open to considering part-time and flexible approaches to working.   Like to know more, feel free to raise it.

Please note:

• If you have any questions around the role then please email ResourceTUK@o2.com who will be happy to help
• Due to the potential conflict of interest, unfortunately we’re unable to facilitate secondments to or from Tesco Mobile
• Remember – you must notify your line manager whenever you apply for a new role, and if you are applying for a secondment, please take a look at the secondment policy available via the intranet