About Private Bank

As a leading global wealth and investment manager, Barclays provides international and private banking, wealth planning, trust and fiduciary services, investment management, brokerage services and research to private and intermediary clients across the world. Additionally, our clients benefit from access to the breadth of personal, corporate and investment banking expertise across Barclays, one of the largest financial services groups in the world.

Our mission is to set a new standard in Private Banking by understanding our clients better than anyone else. In pursuit of this objective, we hire and develop only the best people in the industry. We look for talented, tenacious individuals who seek opportunities for self-improvement and career progression. Our long-term agenda can only be achieved through close collaboration and a shared sense of respect, integrity and excellence.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility, then please discuss this with the Hiring Manager.

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About COO

The team is responsible for the operational delivery of client and colleague services on the Private Bank jurisdictions within Private Bank (PB) across Tech, Operations and Business delivery and Control. Built around a defined set of services, the team drives end-to-end standards, quality and resilience in order to provide an exceptional client and colleague experience.

Overall Purpose of Role
The role holder will design and deliver the Private Bank training strategy. They will create new training programmes that meet the needs of our colleagues of the future, using innovative learning methodologies to deliver content and embed skills and capability. This will include Induction Programmes, BAU regulatory, systems & processes training and colleague development. The role holder will also be expected to consult on business wide initiatives and lead on training requirements for projects from inception through to completion.

Regional Coverage Model

•    The role holder will have a key focus on Private Bank Europe; specifically, Monaco, Geneva and Ireland

•    Occasional training coverage for other regions will be required 

Key Accountabilities
•    Continuously thinking of new and innovative ways to drive best practice
•    Assess and analyse training/development priorities, successes and areas of improvement on an ongoing basis, ensure alignment to the future strategic direction of the business 
•    Conduct in-depth business driven training needs analysis and demand planning; recommending appropriate solutions that are not only commercially appealing and realise a return of investment but that also deliver dynamic, challenging learning interventions that are accessible to busy, competitive audiences
•    Build and use personal knowledge of technical trends, financial industry trends, and business best practices to understand clients’ perspectives and the business impacts of learning.
•    Maintain continuous improvement across operational processes, procedures and solutions; evaluating existing content and curriculums. Engage and advise the stakeholders on how to improve learning and support materials
•    Coordinate with stakeholders in creating training workshops and sessions virtually and face to face, working with stakeholders to ensure long-term team strategy is met successfully
•    Oversee relationships with all third party training providers, partners and Consultants who may be engaged to provide services, including content development, branding, production, delivery and classroom training 
•    Work with Training Manager to update and maintain the training demand project plan 

•    Work with Business Enablement Managers for coverage of training deliveries and also sharing in the development of training strategies and best practices
•    Work with key stakeholders to evaluate future training and development requirements and how these can be embedded across multiple cohorts 

•    Consult, design, build training using multi-discipline and multi-delivery formats
•    Use innovative thinking and ground breaking solutions to develop learning material, including eLearning, videos, knowledge forums and internal expert talks

•    Digitise and convert content to Learning Lab and internal intranet sites
•    Develop training plans at an individual and team level to provide colleagues with the skills they require for their role
•    Evaluate the success of training delivered, reporting progress, performance and recommendations to key stakeholders
•    Work with subject matter experts from within the business to support the embedding of new learning and the transfer of required knowledge

•    Ability to create SharePoint sites and manage the maintenance and upkeep for hosting training materials for colleague learning and development. Constantly liaising with relevant internal stakeholders to ensure materials are kept relevant in line with business priorities and market developments

Stakeholder Management and Leadership 

Actively develop and maintain relationships with stakeholders across Private Bank in order to continuously evolve and improve our offerings to meet expectations and needs.

Communicate effectively with senior stakeholders, peers and colleagues and have the ability to negotiate and influence. 

The key client for this role is the Distribution and Client Delivery teams, although closely working with technology, operations and other infrastructure teams that support the business will be required.

Leading on the delivery of training projects working closely with both the project team and Working Group to consult on the development of training materials and creating a roll out and embedment strategy.

Decision-Making and Problem Solving
The role holder will use innovative and creative thinking in conjunction with strong analytical skills. They will have the ability to solve complex problems in a changing environment. They will be comfortable working with ambiguity and be adaptable. They will be results and delivery focused, be able to cope with multiple deliverables and work under pressure.

Risk and Control Objective
Ensure that all activities are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Internal Barclays Policies and Policy Standards.

Person Specification
•    Collaborative, self-starter who can build good, relationships across boundaries 
•    Strong work ethic and a proven ability to think and plan ahead are necessary  
•    Possess a flexible, positive attitude
•    Able to provide structure with minimal supervision and manage a challenging workload across disparate themes/ functions
•    The ability to make clear presentation of information both written and orally

•    Demonstrate effective time management and organisation to work to pressurised deadlines
•    Excellent interpersonal, communication and diplomacy skills
•    Exhibit and entrepreneurial spirit, but also have a collegiate approach 
•    Embraces challenges within an evolving/changing environment
•    Display a constructive approach, with the ability to relate to and accommodate a diverse range of personalities
•    The ability to exert positive influence on colleagues and stakeholders with the view to secure positive outcomes

Language Skills

Fluent in both English and French

Essential Skills/Basic Qualifications

Experience delivering training    
Proficient in using PowerPoint, Excel, Word and SharePoint

Desirable Skills/Preferred Qualifications
Understanding and knowledge of Private Bank processes and systems
Learning and development qualification
Project management skills