Apple is a place where extraordinary people can do their best work. Just be ready to dream big!The people here at Apple does not just build products, they build the kind of wonder that revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.Part of Apple’s Business Conduct and Global Compliance organization, this position will join the team managing Apple’s Business Conduct Helpline. This role includes responding to requests for guidance on Apple policies, partnering with teams that investigate allegations of policy and/or legal violations, collaborating on program documentation and resources, and providing live training. The individual will be a key resource for employees who contact Apple’s Business Conduct helpline, both in EMEIA and worldwide, and will ensure consistent interpretation and communication of Apple policy requirements, as well as consistent process, treatment and disposition of cases that come into the helpline.

Key Qualifications

• Excellent verbal and written communication skills
• Strong business judgment, attention to detail, and critical thinking skills
• Excellent interpersonal skills
• Excellent training skills
• Strong data analysis skills
• Good organizational skills, ability to prioritize assignments and manage time efficiently
• Proven ability to maintain discretion and/or confidentiality.

Description

- Provide verbal and written guidance to employees, management and the People team regarding the application of Apple’s Business Conduct Policy and other related company policies;- Respond to and appropriately raise allegations of misconduct under Apple’s Business Conduct and other policies;- Coordinate investigation hand-off and follow-up for alleged policy and legal violations to ensure they are appropriately assigned, investigated and resolved, in compliance with internal procedures and legal requirements;- Clearly document all helpline cases and efficiently manage case queue;- Build relationships and effectively communicate with key Business Conduct partners, including People, Employee Relations, Legal, and Business Assurance & Compliance. - Help maintain quality of helpline data, and assist with reporting on helpline metrics for leadership;- Analyze trends in case activity, work with compliance partners and our partner Communications team to address trends via appropriate Business Conduct communications and training; - Understand applicable legal and regulatory developments related to ethics hotlines, including international laws and regulations (familiarity with applicable regulations in Europe strongly preferred);- Support other Business Conduct Office projects such as legal and regulatory risk assessments and Business Conduct awareness initiatives.- Provide live and virtual Business Conduct training to employee groups

Education & Experience

BA/BS degree 5+ years of experience in an ethics, compliance or related role.