Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses during a transformational time.

The Business Coach manager finds and executes value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business. As trusted advisors, Business Coach manager work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.

The Business Coach managers partner with our DSP owners as they launch and scale their business in one of the fastest growing industries in the world.

The Business Coach manager will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. The Business Coach manager will collaborate with an integrated internal team of Station Operations Managers, Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. The Business Coach manager support owners by removing obstacles and improving financial, operational, and safety practices at the network level. The Business Coach manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.

On a daily basis, the Business Coach manager is responsible for:
· Supporting owners as they onboard to the program and prepare to launch.
· Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.
· Coordinating Business and Financial Health Reviews to discuss business performance and new opportunities, as well as to provide benchmarking data and insights.
· Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
The role is based out of our corporate office locations in EU.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

BASIC QUALIFICATIONS

· Bachelor's degree.
· Relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management.

PREFERRED QUALIFICATIONS

· Experience leading process improvements through Lean process, Kaizen, and Six Sigma.
· Experience project planning in ambiguous environment
· Strong communication (public speaking and writing).
· Enjoys analytical work and using data to provide thought-provoking and workable solutions.
· Proven experience of helping teams achieving goals.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.