About the job

Summary

Help to take people on a journey of change, from legislation to digital product.

Ofgem exists to ensure a safe, sustainable and affordable energy supply to the households and businesses of Great Britain. As the industry regulator we promote the highest standards of customer care and work with industry participants to be assured that our energy system and supporting infrastructure is safe, resilient and sustainable.

As a Business Analyst, you will join the division of Ofgem responsible for administering environmental schemes and consumer social programmes. These range from renewables incentives through to energy efficiency and social initiatives. Working closely with multi-disciplinary agile teams, third party development partners and a range of stakeholders both within and beyond Ofgem, you will help to deliver regulatory changes on our environmental scheme. Alongside product managers, QA testers and developers, you will help us to take new legislation through to a successful digital product, with a host of associated systems updates.

Supporting colleagues on a journey of change, you will take them through a structured process of engagement and process improvement. This will include requirements engineering and benefits realisation. Along the way, you will deliver process maps, wireframes, user stories and artefacts to support the project’s success. You will be instrumental in agreeing technical specifications, after having carefully analysed business requirements. We will rely on you to identify and analyse problems that may get in the way of change.

To join us, you will need an enquiring mind and the confidence not to accept assertions at face value. You will bring to the role an extensive track record in an agile, multidisciplinary, collaborative team environment, drawing on diverse analysis techniques and methodologies. While experience in the software development lifecycle is key, what really sets you apart is your way with people. You know how to manage and engage with stakeholders, learn the driving factors behind service users’ reported needs, and convey real business needs succinctly and accurately as user stories.

We are serious about the professional development and support we offer staff. You can also expect an excellent benefits package, great working environment, good work-life balance and a shared sense of purpose.

We welcome candidates from all backgrounds, and especially welcome individuals from underrepresented groups. While this is a full-time role, flexible working patterns and job shares are welcome.

Job description

Ofgem’s Delivery and Schemes division administer the Department for Business Energy and Industry Strategy’s (BEIS) environmental schemes and consumer social programmes. The schemes range from renewables incentives to energy efficiency and social programmes. We work with energy companies, consumer groups and other stakeholders to ensure that policy targets are met in the most economical and consumer conscious ways possible.

The delivery hub within the directorate is responsible for Strategic Change initiatives, Programme & Project Management, Process Improvements, Business Solutions and Technical Architecture.

As a Business Analyst you will be part of a high performing, multi-disciplinary team using agile methodologies in a fast-moving environment, the ability to work at pace is essential.

You will work with multi-disciplinary agile teams, internal stakeholders, third party development partners and external stakeholders to deliver regulatory changes on our environmental scheme.

You will support business users at varying levels of interest, motivation and knowledge through the change process. You will deliver process maps, wireframes, user stories and appropriate artefacts to support the project’s success.

Your methods and deliverables will adhere to the Government Digital Standards (GDS) and public sector regulations including accessibility and security.

You will be the kind of person that doesn’t accept assertions at face value; you will be enquiring, discovering the real underlying issues and/or opportunities. Your wilful enquiring attitude will learn the driving factors behind service users reported needs: what are the real deadlines, what actually needs to be delivered by those deadlines, have all stakeholders been identified and engaged, what specifically is to be delivered and what the cost/benefits of meeting deadlines or choosing to prioritise other work instead.

As a Business Analyst you will be expected to have an inquiring mind; somebody who readily gains rapport with others and somebody who isn’t afraid to encourage people to think about their work from perspectives that may not come naturally to them.

Your attitude will be that of somebody who sees how challenges can be overcome, rather than somebody who sees problems that prevent progress.

Responsibilities

• Business engagement, change management, process improvement, requirements engineering and benefits realisation.

• Support the process of taking business users through a structured engagement process to deliver their required changes.

• Identify and analyse problems and issues that may affect the successful adoption of change initiatives.

• Apply proven communication, analytical, and problem-solving skills responsible for ensuring that the team’s plans and objectives are achieved.

• Analyse business requirements and user needs to agree user stories and technical specifications and plans, drawing on input from specialist colleagues within the programme.

• Profile projections of volumes of users and transactions for each change and for the pipeline of work as a whole.

• Work in an agile way and to do so closely with colleagues and the agile team.

• Encourage teamwork and communication, especially between Business Analysts, Subject Matter Experts and IT colleagues.

Key Outputs and Deliverables

• Existing business processes and stakeholder needs are fully assessed to determine feasibility of new supporting processes/IT.

• Functional, non-functional, data, usability requirements and business rules are analysed with key business users.

• Requirements are modelled/documented, generally as User Stories but also using other forms of documentation where appropriate.

• Acceptance criteria are defined with the Product Owner and SMEs.

• Work-flow is analysed and strategies for facilitating the business process are agreed.

• The scope of change is clearly defined, identifying and prioritising new requirements or change request as they are raised throughout project.

• Business users and the testing team are supported during user acceptance testing.

• Quality assurance and maintenance of key requirements documents & specifications is undertaken.

• Business and IT technical teams are supported during change/improvement programmes.

Key Stakeholder Relationships

Internal

• Project SRO

• Product Manager

• Policy teams

• Scheme Operations teams

• Business Assurance

• IT

• Procurement

• Finance

• Legal

• Communications

• Counter Fraud and other internal functions

External

• Co-sourcing software development partners

• Scheme participants and register users

• Electricity suppliers

• GDS

• BEIS

• UR (Northern Ireland utility regulator)

• Scottish Government