The Capita TfL account currently manages a portfolio of change delivery which is comprised of programmes to deliver specific contractual change to TfL plus a small/BAU Change programme. Each are complex and interdependent and are co-ordinated through governance and control mechanisms both internally and with TfL. The Senior Business Analyst role is responsible for delivering business analysis elements to ensure successful delivery of workstreams to agreed time, cost, and quality standards. The individual must have a demonstrable ability to work across all levels of stakeholders and third parties within a commercial environment.

| The Opportunity | What you’ll be doing!

The Senior Business Analyst will have extensive experience working on major technology led change programmes, in a regulated environment. A strong understanding of both agile and waterfall methodologies as well as have experience working in a fast-paced dynamic environment is required.

We create better outcomes for the business and our candidates by identifying the best, most diverse people who have the skills, values, mindset, and potential to help us realise our strategic ambitions.

| Purpose of Job | Key Accountabilities

• Requirements – Own the requirements delivery through the project lifecycle into and including testing/quality assurance stages and activities.
• Business Process Modelling –Map out AS IS and TO BE processes and conducting impact assessments on the future state.
• Communication – Act as and interface between the business areas and project teams and ensure effective communication exists between the Business, IT teams and the end customer during all phases of the programme and project lifecycle.
• Impact Assessment – Assess the impact of changes in requirements to the solution.

| The Individual | Experience

• Extensive experience as a Business Analyst with knowledge of the full project life cycle.
• Previous experience working within regulated environments on major technology led change programmes.
• Can hit the ground running – It is essential that you can join a new Project and have the confidence and ability to become integral to that Project quickly.
• Strong understanding of both agile and waterfall methodologies as well as have experience working in a fast-paced dynamic environment.
• Excellent facilitation, communication, listening, coaching and presentation skills, with experience of running results driven workshops.
• Experience of using structured methodologies and techniques.
• Ability to work at a conceptual level where business objectives and requirements may not be well defined.
• Demonstrate effective and productive stakeholder management both internally at all levels.
• Builds productive relationships with functions and third parties outside of the project team.

| The Individual | Key Responsibilities

You are open:

• Operate effectively within a business change environment, you will adapt your approach to suit the working environment.
• Conduct internal and external environment scanning to identify opportunities and threats.
• Able to apply the appropriate level of challenge to ensure positive outcomes.

You are ingenious:

• Analyse business issues and needs by using the appropriate business analysis methodologies and techniques to elicit the real business need behind problem statements and high-level requirements.
• Support the development of business cases to establish viability of opportunities.
• Define processes from both the As-Is and To-Be perspectives.
• Delight the customer by facilitating the design of solutions that meet or exceed the expectations of customer.
• Contribute to the development of solutions that deliver within time, cost, and quality parameters.

You are collaborative:

• Taking on the Senior/Lead Business Analyst role within large Projects, which could include managing other Business Analysts to deliver a successful outcome.
• Engage business experts to understand current business processes and/or transitional and future requirements.
• Work directly with the Business Users and Client Representatives to ensure solution designs satisfy the business requirements and that the solutions are fit for purpose.
• Review and sign off on test approach, plans, criteria, and results to ensure traceability to business requirements.
• Reviewing and sign off on implementation plans where appropriate.
• Provide an interface between the business areas and project teams throughout the life cycle.
• Evaluate direct and indirect stakeholder's interest and influence to ensure the best possible outcome.
• Support the health of the portfolio by actively managing any assigned risks and issues.
• Engage with 3rd party solution providers in order to participate in the system design processes.

You are effective:

• Manage the requirements through the delivery lifecycle into and including testing/quality assurance stages and activities, driving down requirements derived failures and quality issue.
• Ensure requirements are captured in a structured format, that is referenceable and supports updates in an agile working environment.
• Develop the RTM for all functional requirements and contribute to the development of the RTM for non-functional requirements.
• Create and/or contribute to the project and service products/artefacts required, ensuring they are produced using Evolve templates and to the standard of quality expected.
• Gather and document the knowledge to support the transfer of services from their As-Is to To-Be state.
• Conduct Impact Assessments for changes to requirements.

| About Capita TFL |

Capita have worked with Transport for London (TfL) since 2014, we manage London’s Congestion Charging Zone, Low Emission Zone and Traffic Enforcement Notice Processing activities for our client. Together, we’re helping reduce traffic congestion and improve the service TfL provides its customers by allowing them to reinvest all proceeds back into their services. Part of Capita Plc, a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions.

| What’s in it for you? |

• A great basic salary.
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

| What we hope you’ll do next |

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.