Discover the Unexpected

Experian is the world's leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we've helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish - and we're not done.

Our 18k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. Experian Asia Pacific's culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, equity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We're committed to fostering a strong sense of belonging and a place where you can bring your true self to work.

Our uniqueness is that we truly value yours. We're an award winning organisation due to our strong people first focus. This includes Top Employerâ„¢ and Great Place To Workâ„¢ accreditations.

Job Description

• Prepare appropriate project plans, and monitor/manage project or development milestones, prioritization, and progress to ensure timely project delivery, providing regular updates to management and key stakeholders, escalating issues when necessary to ensure prompt resolution in-order to maintain / achieve project timelines.

• Ensure good project governance, maintaining project plans, documentation, records and archives including formal sign off/approval of business requirements and, if appropriate, business case as well as user acceptance testing and approval(s) to move systems and enhancements into production.

• Comprehensive working knowledge of Business Process Management (BPM) and process modelling tools and techniques
• Practical experience of delivering Lean/Six Sigma process improvements and applying the end-to-end DMAIC framework
• Ability to partner and consult with the business to document, review and optimise existing processes
• Re-engineer as-is processes to satisfy Experian's organisational objectives, customer needs and regulatory requirements
• Experience of using Project Management software, such as Jira, for bug tracking, issue tracking, reporting and management throughout project life cycle.

• prompt resolution in-order to maintain / achieve project timelines.

Business Analysis

• Ability to collate business requirements and translate them into comprehensive user stories with supporting artefacts (e.g., narratives, process maps and wireframes)
• Awareness of the latest technology trends and ability to match opportunities to the optimal technological solution (e.g., Robotic Process Automation, APIs and Chatbots)
• Can confidently act as the conduit between business and technical stakeholders
• Awareness of Customer Experience mapping and analysis approaches

Process Management & Risk

• Comprehensive understanding and practical experience of applying Business Process Management techniques to identify process risks and develop robust FMEA control plans for Process Owners,
• Strong knowledge and awareness of Experian's regulatory requirements defined by the FCA and ICO
• Ensure that all Process Definition Documents are compliant and adhere to standard operating procedures.

Relationship Management

• Ability to understand stakeholder concerns, and present balanced findings resulting in approval from senior business leaders
• Influencing and affecting impacted stakeholders to adopt, accept, and sustain change
• Support and consult with Automation Technicians throughout development life Cycle.
• Support and consult with process owners/managers throughout onboarding & requirement gathering.
• Effective, targeted stakeholder communication, report consolidation & management.

Teamwork & Collaboration

• Make complexity simple and understandable
• Ability to facilitate workshops with people from all levels, making them feel at ease in-order to gather comprehensive information required
• Support in creating a communication strategy, embedding a positive culture of grass roots driven improvements.
• Collaborate with teams to resolve design and implementation challenges as they emerge

Qualifications

• Green Belt level knowledge of Lean/Six Sigma
• Experience of process mapping and advanced use of process modelling tools as such as Visio & IBM BlueWorks.
• Strong facilitation and presentation skills to lead process mapping and improvement workshops with SMEs, Process Managers and Owners
• Experience of using Management tools, Tableau and knowledge of Management principle and best practice.
• Ability to quickly identify and deliver process improvement opportunities.
• Experience of leveraging knowledge and network to remove barriers.
• Ability to quantify and track benefit of process improvement initiatives.
• Previous experience with IT governance, risk management, standards, operational and strategic alignment

Additional Information

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here