Job title:

Business Analyst, Senior Consultant

Job Description:

We have great career opportunities for an experienced Business Analyst to work in exciting projects and be responsible for gathering, evidencing and documenting requirements, perform costs and benefits analysis associated with each project. 

You should have experience challenging existing customer journeys and constructing a digitally enabled service offer that successfully drives enhanced customer experience and significantly reduced operating cost.   You will be setting up and facilitating workshops to gather information, document requirements and/or user stories, investigating the as-is and to-be business processes. Some of the roles will work in agile environments and for these you should be able to define sprint goals working with the product owner.  

The right candidate will have proven experience working on business process redesign using Prince2 principles. Collaboratively working with PMOs, PMs, Developers and Architects to deliver to the highest quality.  

Due to the nature of our business we expect our consultants to travel to our clients' site and therefore you would be expected to work away from home when required. Some of our clients are London based but we also have clients across the country. 

What you’ll be doing:

• Automating and integrating the entirety of end-to-end customer journeys
• Working on portfolios of customer journeys that span entire operating divisions
• Defining new ways for customers to engage using the latest technology
• Redesigning the way services are designed and run to meet the above
• If you believe this is the opportunity you have been looking for, then we would like to hear from you to discuss your experience and share with you our exciting projects.

What we’re looking for:

• Relevant experience in a similar position ideally in a Consultancy environment
• Great communication skills (verbal and written)
• Experience delivering small to medium sized projects in a regulated environment
• Process diagnostic and redesign experience
• Prince2 qualified or working towards it
• Degree educated

What’s in it for you?

• A competitive basic salary
• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• This position is home based but some travel to our clients’ office would be expected.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.