Capita One are looking for a Business Analyst/Product Owner to join their team and act as a product expert for the Education product suite. Our primary market is Local Government, and our software is used by over 100 local authorities in England, Wales, and Northern Ireland to support children and young people in getting the best education they can, enabling the authorities to provide the support needed to achieve their best outcomes and also to support young people when they stray from the straight and narrow into the criminal justice system.

Based at home, the Business Analyst/Product Owner will manage the product development backlog, release content, and delivery for selected products. The Business Analyst/Product Owner will take ownership to ensure commitments are met, challenges are overcome, and collaboration leads to success. The Business Analyst/Product Owner will also help support the Product Management team by providing day-to-day assistance, advice and problem solutions to customers and support desk staff in relation to product implementation, customisation, queries, and product issues.

Job title:

Business Analyst/Product Owner

Job Description:

What you’ll be doing:

• supporting the delivery of new modules, features or functions from a product perspective while working with development, documentation, professional services and other stakeholders

• owing and managing product backlogs and prioritising work for software product releases for selected products

• working with the Product team to determine release content and with the delivery team to ensure requirements are delivered as specified and on time

• acting as the product expert for your products and helping to identify reported issues and resolving them

• working closely with support colleagues to help resolve customer problems where they cannot be solved at first line and understanding trends in the products

• answering customer and field support questions and providing guidance and support for product issues

• identifying, documenting and report designing reliability and maintenance problems and bugs

• gathering and consolidating feedback from customers and field staff

• coordinating with field support specialists and customers to address and resolve problems and expand product usage

• taking on the role of Product Owner for selected products

What we’re looking for:

Essential:

• Recent experience as a Business Analyst for one or more software products (or product-team adjacent)

• Ability to own the delivery of software from start to end and working collaboratively to ensure a ‘can do’ attitude across teams

• Ability to be robust in driving work to conclusion

• Ability to be professional but challenging roadblocks and finding innovative solutions

• Experience in delivering on-premise and cloud based software products

• Good knowledge of Agile software development and delivery principles

• Excellent clarity of communication skills and ability to distil complex information to simple stakeholder messages suitable for technical or non-technical audiences

• Ability to identify potential issues or conflicts and knowing when to escalate

• Ability to efficiently prioritise a varied workload

• Ability to work independently and to take initiative

• Experience dealing with clients/customers and communicating in a professional manner 

Desirable:

• Experience of and desire to mentor colleagues in the Business Analyst role

• Desire to perform the Product Owner role and to be an active part of the Product Management team

• Local Government background / experience – particularly Education

• Technical software knowledge – e.g. SQL, databases

• Experience of working effectively with offshore development teams – particularly in India

• Experience with Azure DevOps (product backlog management tool) or similar (e.g. Jira)

• Experience of Aha product management tool

• Knowledge of Behaviour Driven Development (BDD)

About Capita One

At Capita ONE, we’re keeping society moving. Our technology is helping deliver public and community services which make the difference to children, young people and families. We’re partnering with 120 local authorities and 200 of the UK’s largest housing providers to support them with everything from social housing to social care, benefits and payments. Our team is passionate about people and many of them have come to us directly from local authorities and the public sector. Join us and discover better ways to support people in achieving happy, fulfilled lives.

What’s in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Remote working

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.