Qualifications

• 5+ years of professional experience in a combination of business + relevant MIS/ technology/ reporting experience
• Some level of business operations & procedures along with the ability to tie into business fundamentals
• Must have first-hand experience & knowledge of querying different databases & other source systems for data analysis required for reporting
• Must have first-hand experience & knowledge of creating reports/ business intelligence solutions using tools like (but not limited to) Tableau, Cognos, Python, Alteryx, SAS etc.
• General desire and aptitude to learn and adapt to new technologies
• Must be open to different points of view
• Anticipates and resolves both customer and general issues with a sense of urgency
• Ability to manage multiple projects and priorities.
• Prior experience in reporting and data analysis development with ability to meet stringent deadlines
• Prior experience with call center technology data (Avaya CMS, IVR, Aspect, eWFM) is desired
• Prior experience with Fraud Operations, CTO Operations and other Consumer and Community Banking departments is desired

Technology Experience

• Required - Ability to write/understand SQL (PL/SQL, T/SQL, PostgreSQL or similar) and Data Analysis experience
• Required - Creating and deploying reports with a BI tool (examples include but not limited to Tableau, Microstrategy, Cognos, SSRS)
• Preferred - Sourcing and compiling data from a tool with ETL capabilities(examples include but not limited to SSIS, Alteryx, Trifacta, Abinitio, R, SAS)
• Preferred - Knowledge of R/ Python, Anaconda, HIVEQL, exposure to Cloud Database

Education Requirements

• Bachelor's degree or equivalent required.

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.