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Summary: Brunswick Product Protection Corporation (BPPC) is seeking a Claims Administrator to be an integral part of the claims function. This position is responsible for using proprietary technology to process claim requests received by our dealer network and correspond with service centers/customers regarding service and repair of marine related components per BPPC’s terms and conditions.

Principal Duties and Responsibilities:

• Participate in the effective and accurate adjudication of claims presented by BPPC’s dealer network.
• Make accurate claim determinations based on terms and conditions governing program benefits.
• Follow established guidelines on when to escalate situations to the Claims Manager.
• Maintain a high degree of customer service acumen and work in concert with sales team to support core business and new business development.
• Maintain effective communication with BPPC dealers, service advisors, customers, and team members.
• Provides quality customer service, maintain Best in Class service levels, and ensures file quality.
• Proactively make suggestions to management to maintain the integrity of our programs for long-term sustainable profitability and protection of the reserve pool as market conditions change.
• Respond to common inquiries or complaints from customers, regulatory agencies, members of the business community, Brunswick Corporation, or any of its subsidiaries.
• Participate in sales and service support activities as needed. Attend dealer meetings, VIP events and boat shows to promote the business. (Limited)
• Develop a deep understanding of our plans including plan term and conditions.
• Develop a deep understanding of BPPC’s operating systems.
• Other duties assigned by management.

Requirements and Qualifications:

• Bachelor’s degree or equivalent preferred.
• Marine Industry technical experience preferred.
• 3+ years related experience and/or training.
• Prior warranty or financial service business experience desired. Ability to interpret an extended warranty contract a plus.
• Excellent communication and organizations skills

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

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For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

#Brunswick Corporation