It is our people behind life’s passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you’ve found your fit.  

Have what it takes? Join us.

PLEASE NOTE: Brunswick will never ask you to pay any money to participate in the interview process and will not require that you provide sensitive information such as credit card or bank account information.  

We have recently become aware of certain efforts by cyber criminals who are publishing and promoting fake job listings on third party websites, such as Craigslist and Indeed, by pretending to be actual Brunswick employees.  To help ensure you don’t fall victim to any of those scams, never disclose sensitive information as mentioned above.  All job offers will come to you via the candidate portal you create when applying to a posted position through https://www.brunswick.com/careers.  Only after accepting an offer through this portal will you be asked for SSN and DOB.  If you are ever unsure or want to ask any questions, please contact the Brunswick HR Shared Service Center at 866-278-6942 or HRSharedServices@brunswick.com.

Brunswick New York Mills Operation

Location: New York Mills, MN

Position: Dealer Support Specialist

About Us:

Are you looking for an exciting career opportunity in the boating and fishing industry?  Brunswick New York Mills Operations is the innovative manufacturer of Lund and Crestliner Boats. We pride ourselves on building the highest quality, most durable and innovative fishing boats in the industry. If you have a passion for fishing or boating, and desire a career in a growing organization with a team focus, we encourage you to apply for a position with us. Brunswick New York Mills Operations is looking for individuals to join our team who are proud of our incredible legacy and share in our vision to create life-long memories on the water!

Position Summary:

Responsible for providing a positive interface with Crestliner’s dealer network, customers, and sales team.  Answers questions related to products, programs, and processes.  Initiates and handles warranty claims, credit requests, inside sales, and boat/parts/accessory orders in a timely manner.  Keeps dealers informed as to order status, order procedures, pricing, option availability and any other issues.  Ultimate objective is to provide superior, proactive customer service and exceed customer expectations.

Essential Duties and Responsibilities:

• Responds promptly to dealer and customer inquiries.
• Facilitates problem solving of customer service issues for manufacturing/design resolution.
• Conducts outbound call campaigns focused on selling boats to dealerships as well as obtaining information from dealerships on a regular basis.
• Effectively communicates with members of cross functional teams including sales, product development, engineering, credit, and others as needed.
• Assists in resolving warranty issues, and processing warranty claims.
• Provides technical product information, assistance, and procedures for identifying and completing repairs for dealers and customers.
• Processes boat/part/accessory orders for dealers.
• Attends company events as needed (dealer meetings, product training, etc.)
• Communicates with sales reps and dealers regarding the status of boat orders.
• Cross-trains with other customer support personnel to provide back-up as needed
• Performs other duties as assigned.

Knowledge, Skill and Ability Requirements:

• High School diploma/GED or equivalent - post high school education preferred.
• At least 2 years prior customer service and inside sales experience.
• Excellent verbal and written communication skills.
• Establishes priorities and multi-task in a fast-paced environment.
• A team player with a “can-do” positive attitude.
• Thorough knowledge of the boating industry preferred.
• Interacts effectively with other departments in resolving and answering dealer and customer issues and/or questions.
• Excellent problem solving skills and attention to details. Previous Lean Six Sigma training is preferred.
• Demonstrated proficiency using Microsoft Word, Excel, PowerPoint and email platforms such Microsoft Outlook.
• Experience with Saleforces preferred

About the Company:

Crestliner celebrates 65 years in business and traces its origins to the Aluminum Boat Company that came to life within the walls of an airplane hanger back in 1946. Several transitions later, the company bacame knows as Crestliner, and in 1991 the rivet-free UniWeld welded hull was a true revolution in aluminum boats. Crestliner continues to lead in innovations and setting new standards. Learn more about Crestliner and its line of boats by visiting www.Crestliner.com

Brunswick Corporation and all subsidiaries are deeply dedicated to diversity in the workplace.  Brunswick loves Veterans!  All Veterans and Reservists are encouraged to apply.  We are an Equal Opportunity / Affirmative Action Employer. (Minorities / Females / Disabled / Veterans).

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

EEO is The Law - click here for more information

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

#Brunswick Corporation - Crestliner