Here at Aviva we are seeking someone with an excellent attention to detail and time keeping ability to join our Bulk Purchase Annuity team as an Administration Support person based in our Norwich branch. For this role you need to be passionate about delivering exquisite customer service as well as having communicational skills.

This role is also a full time, permanent role working 09.00 – 17.30 Monday to Friday covering 35 hours per week.

De-risking Defined Benefit solutions has been identified as a key area for business growth for Aviva UK Life. The ambition is to grow this key business area significantly over the next 2 years. To achieve this, the team needs to increase its capability to provide a first-class administration experience to the schemes that we win and to our existing business.

You would be working as part of a team delivering a professional service to trustees, members, and their advisors. Administration of final salary pension schemes is recognised across the industry as challenging and interesting work, and your role will be supporting that administration work.   

This role is mostly working from home with the look of you coming into the office at least Once per month to begin with.

Duties & Responsibilities

• Support the Administration Team and demonstrate a strong commitment to deliver the right outcomes. You will need to have a strong eye for detail

• You will provide a wide range of duties and will be required to work collaboratively with other team members as and when required

• Duties will include – Maintaining the busy Team Mailbox, categorising customer demand, responding to customers, ensuring customer requests are followed up, logging all demand correctly on the work management system, taking calls from customers.

• Demonstrate an understanding of the work priorities with the minimum of guidance and be proactive to ensure the efficient running of our customer demand.

• Carry out administrative services as required to ensure deadlines are met and work is of a consistent high quality.  

• Understand and comply with the risk requirements and management process and controls in accordance with Group policies

• Maintain a well-organised and effective filing system, paying particular attention to securing sensitive documents

Skills and Experience Required:

• Must have at least a minimum grade B or equivalent in Maths

• Previous Administration experience preferred but not essential.

• High degree of confidentiality in dealing with sensitive information

• Effective planning and ability to multi-task and prioritise own workload

• Self-motivation

• Good attention to detail

• Flexibility to work the hours the role demands.  

• Good written and oral interpersonal skills

• Excellent technical skills, including Microsoft Outlook, Word, PowerPoint, Excel, and Teams

• Capable of working alone, using own judgement and initiative to take appropriate action

• High standard of accuracy and ability to meet constant deadlines

• Excellent influencing, interpersonal and communication skills.  Able to work with ease and confidence with senior management and all other levels, internally and externally

• High capability for learning quickly

What will you get for this role?

• Salary of £17,560

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We always ‘Care More’. It’s our thing. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email Dylan.wood@Aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.