Knowledge, Skills/Qualifications & Experience

About the role:

 Our boaters contribute to our annual income which helps us maintain the waterways for everyone with a boat. Boats and boaters are integral to our canals, a reminder that the original purpose of our waterways was for navigation.

This is a customer facing role, interacting all day every day with our waterway users and visitors, and we are keen to hear from people who can demonstrate an ability to communicate with individuals and groups successfully. 

This is not a uniformed, policing role. You must love working with the public and will demonstrate empathy and understanding. There will be some weekend working, especially during boating season.

On a day to day basis your role will require you to:

• Use of handheld computer (iPad) to input boat details.
• Collect boat details by walking, cycling or boating.
• Applying notices to boats for non-compliance, i.e. No Licence, Overstaying.
• Data inputting and analysis of boat data information.
• Face to face discussions with customers.
• Ensure that the safety requirements are adhered to i.e. Lone Working, Risk Assessment, Method Statements, Points of Work Assessment, Confined Spaces, Asbestos etc.
• When requested, assist in the removal of boats under the Trust's Statutory Powers.

Skills:

Essential

• Computer literate (essential) - you will be using mobile devices all day every day.
• A good standard of literacy and numeracy
• Excellent communication skills 
• Attention to detail and accuracy 
• Organised & structured - you will work for long periods alone across locations

It is also essential that you hold a current full driving licence (to drive a liveried vehicle) and are able to confidently ride a bike. This role involves covering a large area and you will be required to move across our waterway and between locations quickly to respond to any issue and fulfil your daily duties across the West and Central areas of London's Waterways.

Desired

• Helmsman/Deckhand qualification  may be required in areas where a patrol boat may be operated - training will be provided.