JOB SUMMARY

Billing Design Analysts are responsible for analysis, documentation, and creating billing solutions for both ICOMS and CSG billing systems. Billing Design Analysts will ensure billing solutions meet specified and approved requirements from our internal customers as well as Billing Executive leadership. This position includes documenting high-level solutions, performing testing of the solution, documenting the configuration, submitting developer requirements (if required), and providing technical billing subject matter expertise and support of billing solution launches.

MAJOR DUTIES AND RESPONSIBILITIES
Works intimately with business owner/requestors or design architecture on understanding requirements and documenting requirements.

Develops and documents billing solutions including process flows.

Understands all order entry processes and procedures and business rules within the company.

Works with Data Standards, requests data standard codes, and ensures we are following data standard guidelines.

Performs analysis on billing systems, billing data, and processes in order to determine the best billing design and solution.

Provides support for complex issues within our billing systems.

Runs queries and pulls billing data to support analysis and billing design.

Designs solutions for MEC (Master Enterprise Catalog) to support the Gateway system.

Creates and documents billing system configuration guides.

Perform other duties a requested by supervisor.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Strong Communicator (written and verbal): ability to read, write, speak and understand English

Ability to conduct presentations in front of an audience (could include Executive Leadership)
Ability to analyze and interpret data
Ability to communicate with all levels of management and company personnel
Ability to handle multiple projects and tasks
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to work independently
Knowledge of industry requirements used to support end user cable, data, and telephony billing
Ability to work extended hours.

Knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activities

Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, Visio, and Project

Ability to workindependently

Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience.

Related Work Experience

2+ years of Billing system code configurations (including prerequisites)

2+ years of Billing system experience related to campaigns, rates, packages, and taxes

2+ years of Database reporting tools, queries, SQL, macros

2+ years of ICOMS/CSG experience preferred

WORKING CONDITIONS
Office environment

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.