JOB SUMMARY

Responsible for providing technical support for the billing platform and other 3rd party applications. Research and respond to trouble tickets and provide expert customer support on trouble tickets received from Mobile Customer Care, Mobile Activation Center and Retail channels in a timely manner and in accordance to established SLAs.

MAJOR DUTIES AND RESPONSIBILITIES

Responsible for timely and accuracy of mobile billing/charging of all rate plans, subscription charges, fees, taxes, etc.

Investigate usage file processing errors; make necessary corrections to usage files/records and place back into processing flows.

Mobile Discount Report Audit- Reviewing discrepancies between cable and mobile accounts to determine accuracy and discount eligibility.

Identify gaps and other issues that may result in leakage on usage, revenue shortage, over & under-billing/monitoring of potential fraudulent activities

Actively and consistently support all efforts to simplify and enhance the customer experience and the needs of internal clients and projects

Perform other duties as requested by supervisor

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to analyze and interpret data

Ability to understand process flows

Ability to interpret service contracts as pertained to customer billing

Strong knowledge of Microsoft Office applications, e.g. Excel, Word and PowerPoint

Familiarty with the customer credit process

Excellent verbal and written communication skills

Ability to interact proficiency with peers, clients and other professionals

Ability to communicate issues and proposed solutions at an executive level

Ability to exercise accurate business judgment

Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers

Strong organizational skills

Ability to prioritize assignments according to timelines and importance of task

Ability to maintain poise and professional demeanor in stressful situations

Knowledge of CSG and ICOMS billing systems

Education

Bachelor’s degree in related discipline, or equivalent related experience

Related Work Experience

2+ years of Contract review experience

2+ years of Business Analysis experience

2+ years of CSG and/or ICOMS experience

2+ years of Communications industry experience preferred

WORKING CONDITIONS

Office environment

Limited travel required

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability.

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.