Job description

BI Solutions Analyst

Big Bank Funding. FinTech Thinking.

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

Role Overview:

The Business Intelligence Solutions Analyst Role is based within the Reporting & Analytics team, a sub-function within the HR Technology service line as part of HSBC Digital Business Services - Enterprise Technology, spanning UK, US, Latin America, India and Hong Kong; reporting to the Head of HR IT Reporting & Analytics.

These are exciting times for People Analytics!  Over the last few years,  we have enabled our global businesses and functions to make better, data-driven decisions and provided valuable insights about our people through the evolution of our core people reporting platform, “People Insights”.  On our journey, we have continued to evolve and innovate, expanding our delivery channels from traditional dashboarding to mobile analytics and breakthrough “digital assistive” technology.

The next generation of our analytics platform aims to further expand on our strategy to deliver a sophisticated, cutting edge data-as-a-service solution to support group-wide story-telling from simple operational reporting for the HR function through to self-service discovery, executive insights and scientific analysis using AI and ML.

We are looking for an experienced professional who enjoys operating autonomously at a fast-pace and possesses a passion for data and the technology solutions to present and bring it to life with the fortitude and tenacity to “get things done”! 

Do you have what it takes?

The primary role of the Business Intelligence Solutions Analyst is to facilitate the development of the most appropriate and secure Technology solutions using Agile software development methods in line with the solution design; to meet our evolving product and customer requirements, reducing and managing technical debt and ensuring robust testing mechanisms and strategies exist and improve to facilitate a pipeline of continuous improvement, putting the customer experience at the heart of everything we do..

The role spans the complete project lifecycle and has direct influence on solution direction and design.  The ability to form and maintain key relationships with stakeholders across business and IT functions is critical to the successful collaborative partnership required to facilitate the identification, definition and implementation of efficient solutions which support our businesses and adhere to Global IT Architecture standards.

Your responsibilities will include:

• Assessing the viability of new requests and providing proposals and solutions to the business that meet business requirements, align with IT strategy and maximise reuse opportunities.
• Using approved or appropriate tools and techniques to produce Clear Choices and Solution Proposals for large and/or complex propositions.
• Demonstrating excellent analytical skills to ensure business problems thoroughly understood and the proposed solutions are cost-effective and timely.
• Identification and articulation of non-functional requirements.
• Providing business-driven IT consultancy, giving information about potential technology solutions, costs and timescales to enable management teams to make informed choices about their investments in IT.
• Ensuring continuous integration/continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement
• Working alongside the Enterprise Architecture, Change Delivery and service management teams and the Business to understand their key drivers and metrics to better assess the potential for IT solutions or changes to enhance the business and advising relevant IT teams of the potential for future projects.
• Reporting progress and identifying and raising any issues/risks, escalating as appropriate to progress satisfactory resolution.
• Keeping up-to-date and have expertise on current tools, technologies and areas like ML, AI, cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable
• Providing leadership, direction and motivation for those involved in more junior analytical or development roles.
• Working closely with our vendor partners to aide their delivery of custom solutions and also help influence their product roadmaps in SaaS delivery.
• Undertaking additional tasks as directed by senior management lines and stakeholders

Requirements

Essential Experience/Qualifications:

• A proven record and passion for technical delivery of Business Intelligence solutions built on robust, cost-effective and flexible Data models using best-fit, adaptable Data warehousing techniques
• A working knowledge of HR Processes is highly desirable although transferrable skills and technological expertise in the field is paramount
• Experience of Power Platform tooling desired (Power BI / Power Apps)
• Knowledge of SQL technologies (Oracle, MS SQL, MySql)
• The ability to understand complex business processes and translate into technical solutions; harmonised for the understanding of both technical and non-technical stakeholders
• Experience of driving progress while working with dynamic requirements
• Solid grounding in Agile software delivery practices – SCRUM.ORG accreditations desirable.
• An eye for HCI design and narrating data with the right technology components to compliment the overall customer experience and journey
• Availability to undertake the occasional travel required to liaise with our customers or colleagues (taking into account this is a site based role in Sheffield with flexible working)
• Experience of working with market-leading reporting and BI tools
• Proficiency in the use of Microsoft Office products
• Exposure to Cloud technologies (GCP, AWS, Azure) / API & Microservices technologies in  SOAP and RESTful frameworks
• Experience of NoSql technologies (MongoDB, Hadoop/Hbase) (desirable but not essential)
• In depth knowledge of web technologies and modern development components (HTML5, Angular JS, NodeJS, JQuery) and their constructs, noting that this is not a hands on development role.
• Exposure to SAP Success Factors is desirable