ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

BI-LINGUAL ACCOUNT MANAGER

Education

Bachelor's Degree

Career Level

Manager

Category

Operations

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

SUMMARY        

The incumbent’s primary job responsibility will be the management of an assigned account or multiple small accounts, and the Account Supervisors assigned to each account.  Specific responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, employee performance appraisals, troubleshooting/problem solving, orientation/training of Account Supervisors and support personnel, customer relations, and special project work as requested.  This individual will also ensure that all managed services are being provided in a proper and cost effective manner.

DUTIES AND RESPONSIBILITIES – ESSENTIAL FUNCTIONS

• Control expenses within area of responsibility.
• Develop and recommend account-operating budget and ensure the department operates within budget.
• Evaluate and justify supplies, equipment, and purchases, as needed.
• Maintain records and statistics for administrative and regulatory purposes.
• Plan, organize, direct, coordinate, and supervise functions and activities of the department.
• Establish work standards and work flow.
• Establish and maintain effective lines of communication with the client and facility personnel to ascertain that their needs and requirements as related to the facility management contract are being satisfied.
• Ensure compliance with all regulatory agencies.
• Maintain an environment that is in sanitary, attractive, and orderly condition.
• Ensure that environmental procedures are being followed.
• Demonstrate and promote ABM culture, values, and management philosophy.
• Proactive in the achievement of the facility goals and objectives.
• Demonstrate quality leadership in meeting performance plans.

Minimum Requirements

CREDENTIALS

• Bachelor's degree OR related experience AND three to five years of supervisory experience.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to analyze and interpret financial and other data.
• Demonstrated proficiency with general business acumen.
• Excellent interpersonal skills.
• Strong service/quality attitude.
• Ability to plan, organize, prioritize, and achieve effective time management.
• Ability to work under pressure and meet established goals and objectives.
• Strong public speaking skills.
• Must be fluent in English and Spanish
• Sense of urgency & ability to meet deadlines; self-directed.

PHYSICAL FUNCTIONS REQUIRED:

• Ability to walk or stand for prolonged periods. Requires bending, stooping, reaching up, and lifting up to 50 pounds.  Possible exposure to different temperatures, noise levels, chemicals requiring special clothing or safety equipment.