Job Summary:

Responsible for greeting guests and creating an exceptional guest experience during banquet events. May take food orders and deliver items to guest in a timely manner. Perform various drink making techniques which include shaking, stirring, blending and layering. Ability to hold extensive conversations with guests, providing exemplary service.

Responsibilities:

• Must be comfortable working in a banquet enviroment
• Mixes and serves alcoholic and nonalcoholic drinks to patrons of bar following standard recipes
• Ability to serve multiple guests at bar/ walk up guests and cocktail servers at server stations which includes taking drink order, entering in POS system, delivering to guests and following up with guest service and needs until guest leaves
• Ability to work with bar/restaurant equipment including, but not limited to coffee brewers, soda guns, small dishwashers, and three compartment sink washer setup
• Must be comfortable working with bar supplies including small trays, carafes, coffee pots, and glassware
• Practices proper sanitation procedures and maintains cleanliness of the area
• Mixes ingredients such as liquor, soda, water, sugar and bitters to prepare cocktails and other drinks
• May set up tables within lounge/patio area with glassware, napkins, fruit and garnishes
• May slice and pit fruit for garnishing drinks
• Places bottled goods and glasses to make attractive displays
• Ability to anticipate Guests needs and act accordingly
• Serves food and beverage to Guests at proper temperature
• Shares knowledge of wines, spirits to Guests
• Able to articulate menu options and ingredients to Guests
• Assists guests with directions, entertainment, show event schedules and other information
• May clear tables and perform pre-bussing duties
• Orders or requisitions liquor and supplies
• Some computer experience, working with POS systems; entering guest drink orders and maintaining a cash drawer to balance at end of shift
• Completing assigned side work duties at beginning and end of each shift
  

Basic Qualifications:

• Previous bartending experience in a fast paced, high volume environment
• Constantly standing
• Constantly lifting up to 10 lbs, frequently up to 30 lbs
• Occasionally bending/twisting/kneeling
• Frequent us of hands, wrist motion, grasping (opening wine bottles)
• Works primarily indoors, but may be exposed to outdoors (patios, outdoor seating)
• Must meet state requirements to obtain Hawaii Liquor Commission card
• Must be at least 21 years of age
• Demonstrated excellent Guest Service and service recovery abilities
• Strong communication skills
• Adept at troubleshooting and can calmly handle difficult situations
• Self directed, trusted and well respected by peers
• Knowledge of basic cocktail and mixology recipes
• Ability to multi task and work in a very fast paced environment
• Speed, accuracy and efficiency are required and ability to work well under pressure
• Demonstrated ability to own and resolve guest situations
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
• Part-time positions require full availability for any shift, a minimum of three (3) days per week, including nights, weekends, and holidays
  

Preferred Qualifications:

• Alcohol Awareness Training (i.e. RVP, TIPS or equivalent)
• Previous fine dining/table service experience
• Basic wine knowledge
• Some food serving knowledge/experience
• Knowledge of Hawaiian/Japanese language a plus
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
  

Additional Information:

SCHEDULE AVAILABILTY

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.

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Keyword: AULANICASTING, Aulani Casting

About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Hawaii Management Company, LLC, which is part of a business segment we call Aulani, A Disney Resort & Spa.

Disney Vacation Club Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.