Responsibilities

• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications

Language Qualification
English Language: confident in reading, writing and speaking.
Any additional language (German, French, Italian, etc) would be a strong plus

Required
• Knowledge in Linux , OSS Administration
• Knowledge of container technology and fluency in Kubernetes
Linux , OSS
• Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
• Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)
• Experience in Core Linux administration (boot process, file systems, network device and protocol configuration)
• Familiarity of Docker, Container, AKS
• Expertise in managing cluster environment (SUSE, RedHat, Veritas)
• Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP

Experience in one or more of these areas desirable
Operating System, Virtualization
• Knowledge of LDAP, Security and OS Internals concepts
• Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
• Preferred knowledge of Cloud

Networking
• Understanding of the OSI model and related concepts
• Knowledge of networking concepts including VIPs, NAT, DNS
• Knowledge of container specific networking concepts such as CNI
• Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)
• Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
• Understanding of the OSI model and related concepts

Microsoft Azure Platform (Preferred)
• Microsoft Azure architecture and its components (Fabric, Compute, Storage)
• Knowledge of Microsoft Azure Platform services
• Azure Platform development and deployment concepts
• Familiarity with development: tools, language, process, methods, troubleshooting