Job title:

Automation Support Analyst

Job Description:

• To work within the Support team to support automation activities for existing live processes

• Troubleshoot incidents and alerts across live automations – focusing on Uipath and the Microsoft Power Platform suite

• Adherence to Resolution targets across live incidents

• Performing precursor work and investigation before fixing the issue or triaging into resolving teams

• Liaising with customers around any issues that have arisen

• Developing resolutions to bugs and support cases and taking these through the testing and change lifecycle

• Supporting RPA and low code/no code solutions on a cloud-based infrastructure

• Engage in technical support handover sessions with the wider Automation teams

• Create and maintain documentation

• Adopt continuous improvement and identify opportunities and enhancements across existing processes

• Develop solutions in accordance with Capita’s best practices and ways of working

• Support the launch and implementation of RPA solutions as needed

What we're looking for:

• Experience working within a Support team, ideally using RPA or Automation

• Experience across key ITIL processes such as Incident, Change and Problem management

• Ability to provide good governance and control skills

• Experience across automation and supporting end to end business processes using tools such as UiPath and the Microsoft Power Platform suite

• Confident to review existing code and make changes to pre-existing solutions

• An analytical mind set for solving problems

• Great communication skills and stakeholder management

• Being aware of the risk and security factors that need to be considered when designing and developing solutions and making changes to solutions

• Familiar with the ServiceNow toolset (desirable)

About Capita Technology and Software Solutions 

Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.

What’s in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.