Responsibilities

Attractions:

• Enforce policies, ride restrictions to include measuring children at height station
• Ensure safety of ride operation to include verifying that safety restraints and belts are correctly secured before the ride is set into motion
• Provide safety and ride information spiels on a microphone
• Take ownership during emergencies situations
• Prolonged standing and walking to multiple areas of the ride track to include including climbing several flights of stairs in outdoor settings during different weather conditions
• Engage with Guest by address needs by answering questions, giving directions and other information about the theme park or surrounding areas
• Record hourly ride capacity and cycles

Merchandise:

• Engage with Guest addressing needs, answering questions, giving directions, and other information about the theme park or surrounding areas
• Prolonged standing to perform and maintain crowd control during peak operational hours in outdoor settings during different weather conditions
• Take ownership during emergencies situations
• Process Guest orders a through a point-of-sale system (POS register), including; count money, making change, and processing credit card transactions
• Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
• Receive inventory to include unboxing, tagging, and displaying items on various sales floor locations
• Use a pallet jack, forklift, or other devices to move inventory
• Rotation between indoor & outdoor kiosk locations in different weather conditions

Custodial:

• Must have a valid Driver's License
• Cast Members will handle cleaning chemicals and supplies
• Maintain cleanliness of public areas and Guest corridors
• Work in outdoor settings during various weather conditions
• Operate a SmartPhone device to access assignments and submit work orders
• Take ownership during emergencies situations
• Engage with Guest by address needs by answering questions, giving directions and other information about the theme park or surrounding areas
• Prolonged standing to perform and maintain crowd control during peak operational hours in outdoor settings during different weather conditions

Quick Service Foods:

• Process Guest orders through a point-of-sale system (POS register), count money, make change, and process credit card transactions
• Food preparation & assembly of food products including but not limited to beef, pork, poultry, fish, shellfish, gluten, soy, peanuts, tree nuts, egg, and dairy products
• Explain menu offerings to Guest and answer questions about the food products
• Provide Guest Service when problems arise and help find solutions
• Prolonged standing to perform and maintain crowd control during peak operational hours in outdoor settings during different weather conditions

Food and Beverage Cast Member:

• Engage with Guests by recognizes and greeting arriving guest, addressing needs, answering questions, giving directions, and other information
• Guide guests to their assigned table, deliver and present menus
• Explain menu offerings to Guest and answer questions about the food products
• Operate a dining system software on a handheld device or computer to access seating chart to help quote wait times to Guest and maintain the wait list
• Control the flow of business by practicing rotation seating, anticipating table
• Process Guest orders through a point-of-sale system (POS register), count money, make change, and process credit card transactions
• Bussing tables, running food, folding napkins, collecting in-room dining trays from hallways and other side tasks
• Food preparation and assembly of food products including but not limited to beef, pork, poultry, fish, shellfish, gluten, soy, peanuts, tree nuts, egg, dairy products and working around alcohol
• Provide Guest Service when problems arise and help find solutions with Guests and Cast Members.
• Prolonged standing, speaking to large crowds during peak operational hours in different weather conditions

Basic Qualifications

• Must be at least 18 years of age to be considered for this role
• Written and interpersonal communications skills
• Physical roles requiring heavy lifting, pushing, pulling, bending, twisting, and kneeling
• Observational skills to identify Guest needs and ensure safety guidelines are being followed
• Part-Time requires full availability for any shift, a MINIMUM of three (3) days per week, including nights and holidays.
• Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required
• Cast members may be required to handle cleaning chemicals and supplies

Preferred Qualifications

• Bilingual
• Working at various heights may be required for some roles
• Cash handling experience
• Custodial requires a valid Driver's License

Additional Information:

SCHEDULE AVAILABILTY

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.

SUBMITTING YOUR APPLICATION

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KEYWORD: WDWCasting, WDW Casting WDW Hourly

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.