Job Purpose

Attraction Assistant - x 2 permanent vacancies

Heritage Attraction, Visitor attraction

based: National Waterways Museum (Ellesmere Port, Cheshire, Cheshire CH65 4FW) 

Working hours: 1 x 37 hrs per week, 1 x 32 hrs per week 

Did you know some episodes of Peaky Blinders were filmed at the National Waterways Museum in Ellesmere Port, as well as Tolkien’s The Hobbit & The Antiques Roadshow?

 This iconic venue is full of charm and wonder, but also houses a fascinating national collection of objects and archives not found anywhere else in the country.  Amongst its many buildings, you will find working machines, recreated cottages, a working blacksmith, lots of boats, and a warm and cosy coffee shop. We are quite unique and are on a mission  to ensure that all our visitors have a fantastic welcome and a memorable visit, and that is where the Attraction Assistants excel. We are looking to recruit two dynamic and welcoming colleagues into the team, to ensure that every visitor has a memorable experience.

as an Attraction Assistant you will be part of a team working across different departments of retail, food and beverage, as well as being that wonderful warm human being that welcomes everyone they see and tries at all costs to make sure that every visit is memorable. The role is incredibly diverse and may include welcoming tour groups, selling  merchandise (such as Peaky Blinders), assisting with events and activities, making a delicious cappuccino & tasty sausage butty, directing families around the site, ‘workdays’ with the team, selling ice cream, liaising with boaters, dressing up in traditional costume, assisting with demonstrations and working very closely with volunteers and the national collections and archives team… the list goes on. It can be very diverse but there are not many people that can say that they work is such an iconic site. We hope to be up and running across 7 days in 2022, so you will be on a rota with the rest of your team.

Knowledge, Skills/Qualifications & Experience

About the role

National Waterways Museum (Ellesmere Port) is aiming to be open 7 days per week in 2022 and there are multiple 2 permanent attractions roles available.

• Vacancies - National Waterways Museum
  • 37 hrs per week 
  • 32 hrs per week 

Shift rota's are provided in advance.  Some weekend & bank holiday working should be expected.  Full training & uniforms will be provided.

Responsibilities of the role will include:

• Provide an excellent customer experience whether this be serving in the café, providing expert knowledge about the attraction, selling retail items or supporting an activity at an event, ensuring every visitor feels welcomed and is keen to return after a memorable visit, through great engagement & service
• Ensure that customer excellence is a priority at all times, by responding quickly and efficiently to questions and dealing with enquiries, particularly when on the welcome desk, or by phone/email
• Actively participate in the promotion and delivery of special events to continually aim to increase visitor numbers and their experience
• Demonstrate a flexible approach to the rota to work across departments involving café, retail and admissions/welcome desk & conferences.
• Work as a team to ensure retail and catering stock is kept up to date, replaced, recorded and help to prepare any stocktaking counts.
• Support the team with general administrative duties that arise throughout the day such as distributing post, receiving and recording general deliveries

Skills & Experiences:

• You will be exceptionally customer focused - you may have some relevant experience in a similar customer facing environment (retail, hospitality)
• You will need basic IT skills - using Microsoft Office, email & Internet & be willing to learn our systems
• We need you to have excellent interpersonal skills - courteous and helpful
• You will have the ability to work well under pressure during busy periods
• You must have attention to detail
• You will have the ability to prioritise tasks and manage workload
• We need strong team players who values & supports colleagues, including volunteers - you will love to get involved whether it's a visitor activity, event or pulling together to meet a tight deadline with