Job Purpose

Attraction Assistants - Seasonal Temporary opportunities - multiple opportunities

Based: National Waterways Museum (Ellesmere Port, Cheshire, Cheshire CH65 4FW) or Anderton Boat lift (Northwich, Cheshire,CW9 6FW)

Working hours: Part time - 2-3 days per week, March - October 2022

 Did you know some episodes of Peaky Blinders were filmed at the National Waterways Museum in Ellesmere Port, as well as Tolkien’s The Hobbit & The Antiques Roadshow?

And did you know that Anderton Boat Lift was built in 1875 and still carries narrowboats 50ft up in the air and people travel from all over the world to see it?

Both of these amazing places can be found right here in Cheshire, alongside the wonderful rivers and canals of the Canal & River Trust.

These iconic venues are so unique and so special that we are on a mission to ensure that visitors have a fantastic welcome and a memorable visit, and that is where the Seasonal Attraction Assistants excel. We are looking to increase our teams during our busy season, between April & October, to ensure that every visitor has a memorable experience.

Find our more about Anderton Boat Lift here: Anderton-boat-lift-visitor-centre

Find out more about our National Waterways Museum (Ellesmere Port) here: National-waterways-museum

As an Attraction Assistant you will be part of a team working across different departments of retail, food and beverage, as well as providing a wonderful warm welcome to everyone you see, doing your utmost to make sure that every visit is memorable. The role is incredibly diverse and may include welcoming tour groups, selling peaky blinders merchandise, assisting with events and activities, making the most amazing cappuccino's & tasty sandwiches, directing families around the site,  selling ice cream, dressing up in traditional costume, assisting with demonstrations and working very closely with volunteers and the national collections and archives team….. the list of activities goes on and can be very diverse.

In addition, to the Attraction Assistants described above we are looking for Attraction Assistant (Admin) at Anderton Boat Lift to specifically support the team with the increasing administration tasks that our summer season brings, as well as supporting the other departments.

If you care about ensuring a memorable visitor experience at either location, we'd love to hear from you.

Please identify which attraction &  specific role you are applying for as you apply.

The Canal & River Trust is one of the UK’s largest charities, we maintain 2,000 miles of historic canals, rivers, docks and reservoirs, along with museums, archives and the country’s third largest collection of protected historic buildings – preserving them for future generations.  Find our more about us by visiting our website here ttps://canalrivertrust.org.uk/about-us 

Knowledge, Skills/Qualifications & Experience

About the role

Both attractions, National Waterways Museum (Ellesmere Port) & Anderton Boat Lift (Northwich) are aiming to be open 7 days per week in 2022 and there are multiple seasonal roles available.

• Vacancies - National Waterways Museum
  •  working hours 21hrs per week.
• Vacancies - Anderton Boat Lift -:
  • Admin Attraction Assistant - working hours 22.5hrs per week
  • All other Attraction Assistants - either 22.5 hrs per week (3 days in 7), or 15 hrs per week (2 days in 7 days).

Shift rota's are provided in advance.  Full training & uniforms will be provided.

Responsibilities of the role will include:

• Provide an excellent customer experience whether this be serving in the café, providing expert knowledge about the attraction, selling retail items or supporting an activity at an event, ensuring every visitor feels welcomed and is keen to return after a memorable visit, through great engagement & service
• Ensure that customer excellence is a priority at all times, by responding quickly and efficiently to questions and dealing with enquiries, particularly when on the welcome desk, or by phone/email
• Actively participate in the promotion and delivery of special events to continually aim to increase visitor numbers and their experience
• Demonstrate a flexible approach to the rota to work across departments involving café, retail and admissions/welcome desk & conferences.
• Work as a team to ensure retail and catering stock is kept up to date, replaced, recorded and help to prepare any stocktaking counts.
• Support the team with general administrative duties that arise throughout the day such as distributing post, receiving and recording general deliveries

Skills & Experiences:

• You will be exceptionally customer focussed - you may have some relevant experience in a similar customer facing environment (retail, hospitality)
• You will need basic IT skills - using Microsoft Office, email & internet & be willing to learn our systems
• We need you to have excellent interpersonal skills - courteous and helpful
• You will have the ability to work well under pressure during busy periods
• You must have attention to detail
• You will have the ability to prioritise tasks and manage workload
• We need strong team players who values & supports colleagues, including volunteers - you will love to get involved whether it's a visitor activity, event or pulling together to meet a tight deadline with

What We Offer

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust.

In addition to your salary, we offer a generous pension scheme and other benefits. Further details can be found here.

We are striving to represent the diverse communities that we are a part of. All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. Many of our vacancies can be considered for people who wish to work flexibly, job share or part time. 

Find out more about the work we do and opportunities we have on our website: https://canalrivertrust.org.uk/about-us 

You will be working with a great small team to deliver an very important service offering our customers  across the waterway a positive experience and a desire to return.  Get involved in organising and delivering great, fun events that spread knowledge and understanding of the Canal & River Trust and the great work we do.

Apply for this job online

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