Role Purpose

Wholesale Client Services brings together client onboarding functions to operate as one single organisation with a view to provide full E2E client onboarding & client service support covering the entire client lifecycle for all product areas across the Wholesale Bank globally. This organisation brings together Client Lifecycle Management, Client Onboarding, Credit Analysis, Regulatory Business Support and Exits teams under a single unit. The Wholes Client Services Teams work closely with both the RMs and other key functions/product areas to ensure the operational management of client lifecycle events is independently managed with all the downstream functions while meeting the required client due diligence, global standards and regulatory requirements. This will be achieved through strong discipline on costs, operational risk & control management and strong client and service orientation.

The Regulatory Business Support (RBS) team offers client and business support for all regulations on behalf the Wholesale Bank including client outreach, implementing new processes, ongoing assurance and owning accurate regulatory classifications.

The objective of the role of Regulatory Business Support Associate is to be the key point of contact for the Relationship Manager (RM) and Client Manager (CM) from a regulatory perspective. They will have a strong knowledge of key markets regulations and provide ongoing SME support to Business initiatives, Regulatory Change programs and BAU onboarding. The role reports into Europe Regional Head of RBS.

In this role, you will:

• Be the Regulatory SME with particular coverage of regulations EMIR, Dodd-Frank-Act (DFA) and SEC 15a6 developing a detailed understanding of regulatory requirements, system, process and procedures in order to advise the Business, Client Managers and off shore teams;
• Provide regulatory support & advisory services to key market regulations as part of client onboarding lifecycle;
• Have strong collaboration with with Client Management and RM’s to ensure awareness and completeness of the regulatory requirements;
• Perform ad-hoc regulatory data analyses to support additional business demands, regulatory change initiatives and transformation programs;
• Adhere to all service level agreements and metric requirements at all times;
• Responsible for ensuring assigned initiatives and demands are prioritized & resolved within agreed timeframes across RBS
• Manage communication & reporting of updates to other stakeholders including Business, Client Management, Legal and Compliance
• Highlight problems/blockages and take initiative to suggest ideas to change and improve processes

Requirements

To be successful in the role, you should meet the following requirements:

• Ownership for the customer outcome – task focused but able to hold onto the required outcomes through the management of the individual tasks
• Strong knowledge of regulatory regimes, particular EMIR, Dodd-Frank-Act (DFA) and SEC 15a6 desired
• Proven experience interpreting, manipulating and analysing large data sets
• A self-starter, motivated, able to work autonomously & commercially
• Strong interpersonal and team working skills
• Results focused individuals – driving the customer outcomes based on knowledge of the client outcomes and with expertise of the onboarding process 
• Effective communicators able to build strong relationships with Client Manager, RM and the Client and provide transparency of regulatory activity required
• Strong organisation skills, able to manage a large number of activities at any one time; able to internalise activity in order to manage the complexity

You’ll achieve more when you join HSBC.