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We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

The Associate Product Manager will be responsible for ensuring the success of residential self-install product operations including managing kitting operations, working with product teams to enable residential products for self-install and provide continuous support and subject matter expertise for performance improvements resulting in self-install KPI benefits. S/he will be responsible for roadmap development, requirements, performance monitoring for kitting operations, lifecycle performance improvements and self-install product enablement. Partnering successfully with cross functional teams will be essential to launch improvements and enable self-install.  Responsibilities include but are not limited to managing operations, overseeing launches, customer experience, financial and operating metrics, enhancement priorities and product roadmaps. Recognized as subject matter expert in self-install operations and enablement. The ideal candidate is highly collaborative and will be leaned on to drive residential operations and performance success.

Primary Responsibilities and Essential Functions

Ownership of self-install product kitting operations including kitting requirements, building recommendations for kit and instruction improvements, managing any kitting changes or needs based on product enablement and business strategy.

Analyzes customer, business and product performance metrics and interprets underlying drivers to translate into data-based recommendations to build and deliver on roadmaps

Ownership of self-install product enablement; partnering with product teams to ensure that their products are self-install ready at the time of launch.

Delivers expected results throughout product enablement and performance improvement projects’ launch and post-launch environments.

Successfully partners with cross-functional teams to enable products for self-install as well as deliver on key performance enhancements

In partnership with other PDM associates, assists in generation of business insights which guide product enablement, operations improvements and customer experience solutions. 

Developing as a leader with respect to project development, team interactions, business insights and product management.

Identifies customer expectations and unmet needs with product and services and works with team leaders to create solutions that address gaps and enhances the customer experience.  

Assists with the development and documentation of product plans and roadmaps which aligns with and/or enhances customer needs, market and competitive trends and corporate strategy.

Translates product plan and roadmap into clear and defined business requirements to drive functional specifications and technical requirements. 

Assists with the development business cases which define the product value proposition to support product and services roadmap investments, in collaboration with business partners.

Facilitates communication amongst project leaders, peers and relevant department and cross-functional stakeholders to maintain alignment and awareness of current product state and vision. 

Creates, sustains and optimizes operational practices and procedures to drive efficiencies.

Qualifications:

Minimum

2 years of experience in related field (i.e. Product Management, Project Management, Marketing, Process Improvement, etc.)

Excellent interpersonal, collaborative and communication skills that allow one to work effectively with teams throughout organization.

Demonstrates strong business, market and analytical acumen

Preferred

BS/BA degree in related discipline strongly desired (e.g. Business Administration, Marketing, Communication, Engineering, Computer Science, etc.)

Experience in project management or operations management

Experience in telecommunications or high-tech environment

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.