At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Provides Product Development support and subject matter expertise for Cox Business’s Internet products.  Responsible for sub-elements or features of a product portfolio's lifecycle which may include: launch, customer experience, financial and operating metrics, enhancement priorities and product roadmaps.  Has a general knowledge of Internet protocols, wireless technologies, IP addressing, and hybrid fiber coax networks.  Passionate and driven to effect change and/or enhancements to satisfy customer needs and optimize the customer experience through product innovation and/or process improvements.  Able to identify Key Performance Indicators and correlate them to product performance issues.  Typically assigned to smaller, less complex projects and may provide support for larger projects/assignments as necessary.  Will work closely with more senior product managers on the same team to develop new product ideas.  Partners with cross-functional teams and stakeholders on ideas and solutions that impact operational results.  

Primary Responsibilities and Essential Functions

Delivers expected outcomes throughout product development and product launch.

Ability to work closely and collaboratively with Engineering and Technology boundary partners and drive results

Ideates new product ideas and assists with the development and documentation of product plans and roadmaps which aligns with customer needs, market and competitive trends and corporate strategy.

Translates product plan and roadmap into clear and defined business requirements to drive functional specifications and technical requirements. 

Provides product support to cross functional project teams, by providing product subject matter expertise and taking ownership of appropriate workstreams.

Monitors developments within the industry, vendor community and technology trends and considers these in light of product roadmaps.

Member of cross-functional project teams to support the product lifecycle.

Guides and support cross-functional teams to move ideas through a project funnel from ideation through deployment as the champion and owner of the initiative.

Developing as an employee with respect to project development, team interactions, business insights and product development and management.

Identifies customer expectations and unmet needs with product and services and works with team leaders to create solutions that address gaps and enhances the customer experience.  

Analyzes customer, business and product performance metrics and interprets underlying drivers to translate into data-based recommendations.

Assists with the development business cases which define the product value proposition to support product and services roadmap investments, in collaboration with business partners.

Facilitates communication amongst project leaders, peers and relevant department and cross-functional stakeholders to maintain alignment and awareness of current product state and vision. 

Qualifications:

Minimum

2 years of experience preferred in Technology related field

Demonstrates strong technical knowledge, ability to quickly grasp new concepts and explain in simple terms to a wide range of people

Passionate about the customer experience; Has fresh insights into the customer behavior and Internet trends

Excellent interpersonal, collaborative and communication skills that allow one to work effectively with teams throughout organization.

Preferred

BS degree in Technical or analytical field (e.g. Engineering, Computer Science, etc.)

Technical knowledge of Internet services, including TCP/IP, SNMP, TR-69, DNS, DHCP and Static IP assignments, IPv4 and IPv6.

Working knowledge of DOCSIS, Passive Optical Network (PON), and MPLS-based Internet services

Understanding of WiFi and LTE wireless services

Understands financial P&L concepts and has the ability to formulate a business case for new products.

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.