Amazon.co.uk’s Seller Marketplace is a large and fast growing business where millions of UK customers transact with hundreds of thousands of sellers, who range from individuals to large retailers. The UK Merchant Services team works with sellers to help them grow their business on the Amazon marketplace, delivering the best possible customer experience for Amazon.co.uk customers.

Amazon is looking for bright and ambitious individuals to build their career within its Merchant Services, specifically within the Heavy and Bulky team. You will join us as a Partner Manager, responsible for delivering business growth and maximizing revenue generation within this highly strategic and emerging program, as well as delivering key customer experience initiatives by working with EU/US product and operations teams.

What is Amazon Merchant Services?
Amazon Merchant Services covers all third party merchants’ activity through Amazon.co.uk and the specific services we offer to help develop and grow these Selling Partners, including:
· Selling on Amazon, where other e-commerce businesses sell their products on Amazon.
· Fulfilment by Amazon, an advanced fulfilment solution where Amazon directly packs and ships products on behalf of other companies
· Seller Fulfilled Prime, a fulfilment programme that allows Selling Partners to deliver Prime products directly from their own warehouse

What is the role?
You will join us as a Partner Manager in our Heavy and Bulky (HB) business. As part of the role, you will be responsible for onboarding and growing the largest and highest potential sellers onto the Heavy & Bulky programme, with a primary focus on HB SellerFlex. In addition, you will work with the US and EU team on supporting the development and roll-out of new features for the program. To do this you will have to:
· Prospect, call, qualify and close high potential online merchants that deliver competitive selection, pricing and product availability within Heavy & Bulky product categories (e.g. MDA, Furniture).
· Function as an account manager for a number of high priority sellers and help them grow their business over a period of time by ensuring they understand our systems and tools, including working with our partner transportation teams.
· Conduct deep dives to report on the performance of the business at EU-level, surfacing insights and using these to shape our sales strategy.
· Use the “Voice of the Seller” to identify opportunities to improve our products, business processes, systems and tools, ultimately aimed at providing a best in class customer experience.
· Work cross functionally to develop and scale new program features, partnering with teams in Tech, Operations, Transportation, Product, Retail and Sales.
Operating in a fast-moving and challenging environment, Amazon’s high performance bar requires that you are self-motivated and target driven, skilled in phone based sales, can work autonomously and take full control and responsibility for achieving the quarterly sales target.

BASIC QUALIFICATIONS

· BA/BS degree or equivalent experience including past experience of sales or marketing experience in E-Commerce, retail technology, SaaS, or software.
· Strong analytical skills including Microsoft Excel.
· Proven ability to successfully influence at all levels within an organization, particularly at the executive level.
· Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach.
· A passion for developing an engaging customer user experience with demonstrated ability to translate client needs into business and product requirements.
· Superior communication and presentation skills.
· Ability to thrive in an ambiguous environment.

PREFERRED QUALIFICATIONS

· Experience building relationships and driving growth with existing customers/partners
· Experience in B2B sales, account management, product management or management consulting
· Experience in e-commerce or retail is advantageous but not essential
· Experience with databases, SQL and CRM tools is advantageous but not essential