ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Associate, Operations

Education

Bachelor's Degree

Career Level

Manager

Category

Operations

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

Responsible for the day-to-day management of assigned locations. This includes facilities management, human resources management, accounting, marketing support, budget preparation and analysis, and client relations. Responsible for the overall operations of the city. The manager is responsible for developing, planning, organizing and cost controlling procedures to ensure compliance with customer specific contract requirements for multiple accounts with multi-site locations and customers. The manager is responsible for multi-site performance of services to the customer(s); and ultimately retention of those customer(s) as a client(s).

Essential Duties:

• Troubleshoot potential problems and concerns.
• Ensures the follow through of the corrective action plans to guarantee satisfactory resolution of customer complaints and needs.
• Implement and manage the company’s quality control monitoring and safety programs.
• Review labor variances, budgets, costs, chargebacks and inventory control records to ensure labor and supply are within budget while delivering exceptional customer service.
• Develop operational improvement plans and implements process changes within policy and procedure guidelines.
• Ensure compliance with company policies and procedures and all federal, state and local government regulations.
• Routinely audit site summary reports and records as required and submit reports and statistics as requested by General Manager.
• Familiar with the source and type of parker at each location to better serve the needs of those parkers by determining the hours of operation, security needed and attendant scheduling.
• Familiar with and understand the operation of all automated parking equipment with ability to make minor repairs on the equipment and ensure the equipment is in good operating condition at all times.
• Review accounts receivable control records to determine if the accounts are being maintained accurately and in accordance with prescribed procedures.
• Oversee cash control system, conduct audit for cash and ticket control for assigned locations.
• Responsible for payroll review to verify that payroll is within budget.
• Work with client in the solution of operational problems under the supervision of the General Manager.

*Job duties may be modified at any time..

Minimum Requirements

• Bachelor’s degree.
• Must have a minimum of three (3) years related experience. Work experience in the parking industry preferred.
• Excellent verbal and written English communication skills.
• Excellent customer service skills.
• Proficient with Windows, Excel, Word and Lotus Notes. Excellent leadership skills.
• Work experience in the parking industry preferred.
• Valid Driver’s License and good driving record.