Responsibilities:
· The Primary responsibility of the role is to digitize handwritten content in InDesign/word format, create images, and graphs and fix content issues.
· He/She need to continuously adapt and learn new tools for digitizing and improve on his/her acumen to quickly edit and fix up contents. He/she has to follow editing SOP to spot/catch errors in the content.
· The associate will need to be aware of the operations metrics like productivity (number of questions/solutions typed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on his compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals.
· He/She should be a team player and come up with improvement ideas to his direct report and improve the editing/QA process.
· The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed.
· The role is an individual contributor role.
· The role requires a graduate degree with exposure to MS office, MS excel, Adobe InDesign, Adobe Photoshop, Math-type editor, LaTeX and ChemDraw.
· In addition, the associate should have attention to detail, good communication skills, and a professional demeanour.

BASIC QUALIFICATIONS

Basic qualification - Graduate - Aptitude - Knowledge of Excel/word - Knowledge of Pagemaker, Photoshop, Corel draw, Math-type - Ability to communicate effectively

PREFERRED QUALIFICATIONS

· Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
· Self starter, good team player
· Strong attention to detail in editing content and deep dive and identify root causes of issues
· Good at problem solving and troubleshooting issues related to content editing
· Good interpersonal skills to manage ongoing relationships with software team, SME team and inter operations teams
· Working knowledge of HTML/CSS standards are required key skills
· Experience in Publishing/Coaching industry