JOB SUMMARY

Associate DevOps Engineer will deploy software solutions that use the most current technologies and improve the customers’ experience. Works independently in areas that are of limited scope and has the opportunity to expand to more complex phases while closely supervised. Responsible for providing Incident Coordination and monitoring support related to 3rd party billing systems used by Charter Communications. Analyze systems for ongoing performance improvements at user and system levels. Ensures timely escalation of issues during service impacting events, coordination of support resources, drives service restoration activities, manages timely event communications, and supports root cause analysis & follow-up. Additionally, this position is responsible for ensuring that all associated event and response detail is documented for critical incidents and delivered within defined targets to both Problem Management and key stakeholders.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Work with developers, testers, and deployment teams to execute software deployment plans.

Reporting, Metrics and analysis

Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus

Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)

Write and update basic to moderately complex automated scripts for installation of server software products.

Configures moderately complex hardware and Virtual Machines.

Work with senior developers and hardware teams to update infrastructure and OS for applications.

Perform lab installations and upgrades of server software products to ensure quality deployments.

Installs and upgrades third party software.

Monitor systems performance, and reliability as well as the daily data processing.

Participate in project-related stand-up meetings.

Review and provide feedback and recommendations for all external facing user documentation, including on-line help.

Provide documentation support as necessary.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations

Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system

Familiar with technology (inputs, outputs, and processing flows), and able to clearly communicate that knowledge

Understanding of software design patterns and principles

Ability to work seamlessly within a team as well as manage individual tasks

Foundational knowledge in automating software deployments as much as possible, using such tools as Puppet, Chef, Python and Ansible

Ability to write clear technical documentation for use by developers and testers.

Strong understanding of software development life cycle (SDLC)

Must possess solid verbal and written communication skills

Education

BA/BS in Information Technology, Computer Science, or related field or equivalent work experience

Related Work Experience

2+ years of Business/systems analysis, and/or business experience, or

2+ years of Database management systems, or

2+ years of Experience with coding, testing and design, or

2+ years of Experience with software development methodologies

WORKING CONDITIONS

Office environment

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

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