Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

Markets Operations is responsible for driving every part of the trade lifecycle post execution. Its global teams manage settlement activity, risk and control, while ensuring the delivery of regulatory compliance and seamless operational client service across 60 countries.

We are currently seeking an ambitious individual to join our team as an Associate Client Manager working together with colleagues to define, manage and achieve divisional business targets.

Role Purpose

CMG provides multi-jurisdictional client support to HSBC’s Global Banking coverage teams and facilitates client onboarding and maintenance across all HSBC products. Client Management Group is part of the Global Banking Coverage teams and undertakes the coordination and completion of key operational activities, whilst providing regulatory expertise and risk management assistance. CMG strategy aims to deliver high quality, standardised and consistent support globally for all GBM customers.

CMG also provides a Relationship Management (RM) function to a portfolio of asset managers and hedge funds. As an Associate Client Manager (CM), you will be the key point of contact for CMG’s RM’s and clients from an onboarding, account maintenance and Customer Due Diligence perspective. Accordingly, CMs are responsible for the oversight and co-ordination of new business on-boards, existing client maintenance and some facilitation of client exits as well as supporting the RM’s with any onboarding related relationship tasks.

 In this role, you will:

• Work closely with clients and all Global Banking functions to raise, lead and manage, coordinate and prioritise all onboarding requests on behalf of ICG.
• Be responsible for management, coordination and prioritisation of all NTB KYC requests.
• Be responsible for ensuring CDD is prioritized and completed in line with agreed timeframes.
• Be in charge of the co-ordination of cross border requests from multiple jurisdictions, working closely with local CM including sharing information and providing guidance to other sites.
• Work closely with functional Subject Matter Expert (SME) and give direction / support to relevant Case Managers.
• Be accountable for ensuring regular MI reporting is delivered to line management for key stakeholders.
• Proactively interact with the credit team to ensure new lines and any amended lines are approved and updated in the Global Risk Portal.

Requirements

To be successful in the role, you should meet the following requirements:

• Project management capability is a key requirement
• Demonstrate commercial awareness and strong experience within a global markets / banking type environment
• Strong client service, client management or operational background with demonstrable experience in a client facing role
• Ability to construct clear and considered arguments.
• Proven ability to prioritise competing demands
• Excellent problem solving, organisational and analytical skills
• Outstanding written / verbal communication and presentation skills

You’ll achieve more when you join HSBC. 

https://mycareer.hsbc.com/external

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