Job Description:

The Role

The OSG Client Services Communications Strategy & Support Associate Business Analyst is responsible for assisting with writing and editing of materials, facilitating legal and subject matter expert reviews, creating home office notifications, performing AWD letter template maintenance and is responsible for the management of workflow for this content.  Associates are expected to own their professional development plan and acquire additional skills that ensure continued growth and effective contributions to the organization.

The Expertise and Skills You Bring 

• Bachelors or equivalent
• 5+ years of operations and/or service experience in the financial services industry
• Excellent communication skills
• Strong writing and editing skills adhering to documented writing standards and protocols
• Proficiency in MS Word, Excel, and PowerPoint
• Organized and excellent time-management skills
• Proficient in page design principles and formatting tools
• Problem solver of all sizes and complexities
• Ability to capably operate in a deadline-oriented environment working independently or as part of a team
• Ability to provide analysis and strategic recommendations to team, management, and business partners to implement continuous improvements
• Demonstrates the ability to work effectively with all levels in the organization
• Identify areas of improvement and act with a willingness to innovate, take calculated risks and pursue creative solutions to business challenges
• Comfort-level with setting up and facilitating meetings in Zoom preferred
• Project management experience preferred
• Familiarity with eReview, SharePoint and JIRA, Adobe Premiere Pro/Illustrator (or similar video editing/imaging software) preferred

The Team

The OSG Client Services Communications Strategy & Support Team strategizes, consults, crafts and delivers internal and external communications to support internal and external clients. The Team supports the Client Services Senior Management team in the communication of initiatives, organizational strategies and changes, as well as the planning and execution of All Hands events and Virtual Office Hours.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).” 

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.