*Instead of submitting your CV, please use the submit CV button to attach your answers to questions at the bottom of this page. Instructions can be found at the end of the Job Description*As a Associate ASC in our Retail Partner’s store, you help build the energy and buzz around Apple products, suggesting the right solutions for getting products into our customers’ hands. You understand that Apple is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs. You match those needs with the right products, and then with the support of your partner you help customers develop lifelong relationships with Apple. Every day you’ll encounter unique opportunities to change lives and make a difference.

Key Qualifications

• We welcome candidates from all backgrounds, with experience delivering an outstanding customer experience.
• You have a passion for Apple and eager to share that passion with others.
• Strong communication and listening skills that let you speak as freely and comfortably with small groups as with individual customers.
• Strong interest in connecting technology to customer needs, with a love for continuous learning about Apple products and features.
• You have excellent customer service skills that allow you to translate complex conversations into simple solutions.
• Detail oriented, self motivated, comfortable working in a fast paced environment.
• You are willing to embrace Apple’s unique style for service.
• You have strong people skills—you're empathic, a good listener, and compassionate.
• Able to work a schedule that includes evenings and weekends, approximately 16 hours per week.

Description

As an Associate Apple Solutions Consultant you are skilled at uncovering customers’ needs, then following through with solutions. Always curious, you stay on top of news about products and initiatives, ready to apply your findings in customer interactions. Providing a magical experience also includes showcasing our iconic products, accessories and services through outstanding merchandising, when needed you will be trained and ready to deliver. Your success is measured by your ability to create new owners of our products. You are proud to represent Apple, and you get phenomenal happiness from helping customers do more with our products and develop relationships with our brand.

Additional Requirements

• Please read the below carefully.
• This application process will be anonymous. Instead of sharing your CV, please submit your answers to the below questions as your application.
• Please do not include your name or any other personal information included.
• 1. Why are you interested in this Associate ASC position?
• 2. Can you provide an example where you have experienced incredible customer service?
• 3. Do you think the retail shopping experience has changed since the pandemic and if so, how?
• 4. Do you have the Right to Work in the UK?
• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.