Key Responsibilities and Duties

• Implements detailed business, functional and technical requirements and specifications for applications.
• Develops applications and configures commercial-off-the-shelf (COTS) applications using programming, scripting, and database languages.
• Manages application testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding application enhancements.
• Prepares activity and progress reports regarding applications systems analysis and programming sections.
• Tracks and maintains up-to-date records of all configuration updates.v
• Coaches and reviews the work of lower level professionals.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7IC

Senior Support Analyst
Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.

Key Responsibilities and Duties

• Participating in identifying, evaluating, and developing systems that are cost effective and meet business requirements.
• Monitoring client experiences and feedback on the use of business applications; Enhancing system productivity, as needed.
• Providing senior level consulting services to internal business groups on process improvement projects designed to improve their business results.
• Analyzing, defining and documenting clients requirements, and revising existing systems logic challenges, as necessary.

Qualifications

• 2 Years Required; 3 Years Preferred

• University (Degree), Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Preferred Education

• University (Degree)

Career Level
6IC'

Provide 24 X 7 support for secure web application / Lead outage calls and provide recovery methods to Operations Command Center. 

  

• Essentially required: 

• Experience in supporting web based enterprise applications using J2ee frameworks like Spring, Struts2.0 etc. 

• Experience in driving production issue calls with multiple partners. 

• Experience in driving end to end RCA calls and report submission of the same. 

• Skills of debugging/reverse engineering to troubleshoot and problem solving 

• Excellent communication skills. 

• Support external clients by resolving their issues using incident management 

• On a monthly basis, fix and implement code defects and small enhancements on the Web 

• Support infrastructure needs - Provide testing support and expertise on any changes related to infrastructure, as well as reviewing all changes that are being made within the Web space 

• Help project teams with defining and designing switching mechanism for their application and thus making them highly available 

• Work closely with Infrastructure team in defining monitoring needs for the Web applications. 

• Experience in Java Development with experience in analysis, design, implementation and testing of Java/J2ee applications in financial industry 

• Expertise in core java concepts like collections, exception handling, multi-threading and Java I/O 

• .Hands on experience in creating robust GUI using HTML/HTML5, JS, Jquery, Angular.js, JSON and AJAX 

• Excellent knowledge of XML, XSL, XML parsers, SOAP, UDDI and WAP 

• Experience in using Splunk, interpreting data from Enterprise service bus, Tea Leaf, Dynatrace/Gomez is a must to have. 

• Well conversant with containerization of apps /Kuberenetes, Docker etc. 

• Awareness about Public Cloud offering and Cloud services