Position Overview:

To direct all activities required to achieve all business goals, including retail sales objectives, guest service, payroll, guest recovery, inventory management and merchandise presentation.  

Primary Responsibilities/Accountabilities:

• Drive all aspects of store level sales and profitability.
• Assist in recruiting, selecting and training a team of qualified, dedicated and professional store associates based on established core competencies.
• In partnership with the Store Manager, lead and inspire store team through effective coaching and development support needed to create a high performance sales team.
• Maintain all standards of store operations including visual presentation, security, inventory control, human resources, operational policies and procedures.
• Assist in managing the execution and adherence to all corporate programs.
• While Manager on Duty (MOD), responsible for all aspects of store operations including: staffing, selling skills, merchandising, stock management, safety and security, and operational policies and procedures.
• Ensure all Company prescribed standards are met and adhered to by all employees.
• While Manager on Duty (MOD), regularly review daily, key performance metrics with staff in order to drive profitability and service in the store.
• Perform store opening and closing procedures in accordance with Company policies.
• Perform sales transactions (ringing purchases, processing of cash or credit payments, counting money) occasionally.
• Protect the security of cash, inventory, and other company assets according to policies and procedures.

Required Functional Skills:

• Execute and Lead Guest Service Strategy: Train hourly associates on the guest service expectations and standards of Retail & Attractions.  Conduct regular guest service observations and provide coaching and feedback for improvement. Facilitate Retail Associate training such as New Hire Orientation, Retail sales and service, and other skill building courses.
• Merchandising Standards and Supervision: Partner with the Store Manager on the implementation of visual merchandising directives and maintaining established standards consistent with company brand strategies; communicates with Store Manager regarding merchandising assortment, trends, and needs; ensures merchandise on selling floor is replenished appropriately.
• Staff Management: Coach and develop staff to exceed individuals' and business goals; Develops staff to provide exceptional customer service by understanding customer needs and providing information on the Company and merchandise; Supervises floor coverage and activities, including opening and closing attraction or store as scheduled. Deliver praise/on the job coaching/constructive feedback for Ambassador and Lead Ambassador teams.
• Labor Management: Ensure hourly/daily/weekly labor plans are met by cross utilizing employees to cover call outs.  Partner with Director of Stores or Store Manager to respond to hourly guest count by extending coverage in case of soft closure or reduction in coverage in response to low guest traffic.
• Inspirational Leadership: Consistently hold self and others accountable to demonstrating and role modeling principles and behaviors of the Company to drive employee engagement and create a culture that makes Retail &Attractions a desirable place to work every day.
• Replenishment and Stock Control: Able to direct replenishing the sales floor with product has knowledge of the layout and function of the stockroom and is skilled with inventory control management.
• Communication: Communicate effectively with guests, members of management and ambassadors.  This includes the ability to understand, be diplomatic and tactful, demonstrate appropriate behavior social situations and maintain composure in negative circumstances in order to achieve results.

• Retail Sales Knowledge: Knowledge of and ability to apply retail selling skills.
• Payroll: Knowledge of and ability to operate company-owned stores and attractions within those guidelines.

Physical Demands:

• Able to walk and stand for prolonged periods, 2 – 4 hours
• Able to climb ladders and step ladders
• Able to key on computer for extended periods, 4 – 6 hours
• Lifting, pushing, and pulling 50 lbs. objects frequently; this includes lifting from one level to another level
• Frequent bending and kneeling
• Able to climb sets of stairs

Educational Requirements and Experience:

• High School Diploma or Equivalent
• 3 years retail experience in a fast paced environment
• Minimum of 2 years people management experience in the retail industry

Additional Requirements:

• Must be able to successfully pass drug screen, criminal background check and credit check

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.