We’ve come a long way from the local shop in Kennington Road, London in 1921. Back then, we made our own bikes, and even won awards for the quality of our service. It was (and still is) all about knowledge, passion and value. These three things are still part of our DNA – we’re still a local bike shop, but now with nationwide stores and a huge online store that operates on a global scale.

JOB DESCRIPTION

The Opportunity

As a Fraser’s group employee, you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. We want Managers who are fearless, will take risks and reap the rewards. Reporting to the Store Manager, you will have a supportive responsibility for your store and team within The Frasers Group.

You will achieve this by assisting the Store Manager to train, coach and progress team engagement on how to surpass the company objectives. You will support business initiatives and ensure these are met with positivity and pace, whilst assisting with the control and delivery across the board for store operations, customer service, budget control, people and product. Furthermore, you will take ownership of key areas to share responsibility and be accountable for the store in the Store Managers absence.

Operations:

Assist with all store operations and deliver to expectation on all KPI’s

Support with the planning of workload to ensure a productive and efficient team

Make confident decisions, and delegate to the team effectively

Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers

Assist with training and coaching the team to best practice

Use business communication tools to monitor completion of tasks and meet deadlines

Controls:

Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectively

Support with planning store schedules in line with store trading patterns and business expectation

Assist with compliance for processing of payroll issues and problem-solve effectively

Support with store daily structure to ensure store meets compliance, customer service and security standards

Be accountable for controlling wages and the store in the absence of the Store Manager

Sales

Understand business and customer expectation and motivate the team to deliver an excellent customer experience

Understand product features and benefits and assist with training the team to maximise sales opportunity

Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.

Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness

Use reports to analyse and support with commerciality of key products to impact sales and profitability

Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency

Development

Assist with identifying internal talent and support performance management processes to drive exceptional performance

Support with identifying performance issues and escalate professionally to the Store Manager

Be self-driven in own personal development take on developmental feedback constructively

Understand and promote Frasers Group core values and coach the team to engage with these values

Encourage feedback from team and be a point of contact between the team and Store Manager

Leadership and Management

Inspire the team and act as a role model

Support with coaching and motivating the team to achieve success

Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes

Develop relationships with the store team and ensure everyone is working to the same goals

Work with your Store Manager and contribute to the success of the store as a whole

Technical Skills

Cytech Level 2 qualification (or equivalent) or completion of the Evans Cycles qualification

Understand and comply with all health and safety procedures

Understand how to check, assemble and correctly build bikes, undertake repairs and all levels of service

Manage the booking process for services and repairs

Consistently meet agreed build and servicing targets

Complete safety checks and fit accessories

Use tools and machinery safely and keep work areas safe and organised

Advise and recommend products and services to suit customer need and budget

Use skills and knowledge to drive workshop KPI’s

QUALIFICATIONS

The Requirements

Supervisory or Management experience working in a fast paced, high volume retail environment

Ability to positively impact results in sales, payroll and stock loss

Proven record of developing talented individuals

Must be able to work well under pressure and to strict deadlines

Committed to supporting the store manager to achieve the highest store standards and customer service experience

ADDITIONAL INFORMATION

ADDITIONAL INFORMATION

The Benefits

20% discount across all brands, including sale items

28 days holiday

No joining fee gym membership at our UK wide gyms

Company and employee contributed pension scheme

Commercial bonus scheme

Commission through ‘5 star’ products

Cannondale Prophet/Trek guide discounts

Ride to work scheme

Health Shield cash back plan

Access to The Retail Trust