Responsibilities
The main responsibilities of the role are:
•    Empowering your team to have great conversations with our customers, helping them to buy more easily
•    Monitoring daily store activity/targets by the delivery of daily briefings and key business information to the team
•    Leading the performance of the team alongside the store leader and delivering monthly 1-2-1s
•    Utilising O2 Campus and Leap sales framework
•    Delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours. To help to grow talent and succession within the store.
•    Being passionate about O2`s products, services and propositions and understand what we offer as a business. Becoming a guide in all things O2.
•    Using in store systems to take ownership of compliance to deliver O2 policies and procedures.
•    Maximising productivity in the Store and delivering store rotas in an effective and timely manner
•    Ensuring store is adhering to key compliance requirements in relation to store standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts
•    Deputising for the Store Leader when required
•    Working with your team to take ownership of the store appearance, taking pride in where you work
 

Skills and Experience Needed
What we look for is:
•    Someone who has worked in a fast-paced environment previously, not necessarily Retail, who is motivated to work to targets and deadlines
•    Someone who has previous Budget and Profit and Loss responsibility
•    Someone who takes the lead, encourages and develops teams to be high performing and brings their team on a journey
•    Strong coaching skills
•    The ability to work frameworks to provide support, training and development
•    A great communicator
•    Someone who can be agile, who can change and adapt to suit business needs
•    Commercial acumen
•    Someone who understands the importance of delivering great customer experiences, the awareness of a customer centric culture. Putting the customer first in everything that we do
•    Ability to work to processes
•    Someone who has an interest in technology and mobiles
 

What we will give you:
•    Competitive salary
•    Bonus
•    24 Holidays days
•    Fantastic induction programme
•    Learning and development support
•    Flexible benefits to suit you

Additional Information
Store Location: Newport
Hours: 37.5hrs (Full flexibility required)