ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Assistant Sports and Entertainment Facility Manager

Education

High School or GED

Career Level

Manager

Category

Operations

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

• Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met;
• Manage the event phase of the game, including staff check in, training, deployments, sub-contractor relations, disciplinary issues, etc.
• Provide customer with information regarding additional services available at ABM;
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ;
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;
• Inform Project Manager of status of work; identify potential issues and recommend appropriate action;
• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager;
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services;
• Report accidents and property damage in an accurate and timely manner.

Employee Relations and Supervision:

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs;
• Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff;
• Understand applicable union contracts and develop effective working relationship with local labor unions;
• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Minimum Requirements

• Bilingual (Spanish/English) a plus
• 1-2 years of Supervisor experience
• 1-2 years of customer service experience
• Working knowledge of janitorial equipment
• Working knowledge of OSHA required processes
• Intermediate level of Microsoft programs
• Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
• Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
• Excellent verbal and written business communication skills.
• Excellent relational skills and experience dealing with union environment.
• Understanding of the service industry practices, process and trends.