Job Summary:

At Disney Cruise Line, you can set sail on the job opportunity of a lifetime! Disney Cruise Line has established itself as a world-renowned leader in hospitality and entertainment, and has been recognized as the top cruise line for families. Our crew members bring the magic to life to deliver exceptional guest service and create family-friendly fun onboard the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, and on our private island paradise in the Bahamas – Castaway Cay! With incredible itineraries that visit exciting destinations around the world, crew and Officers can chart the course for an unforgettable adventure with Disney Cruise Line. Ongoing training and development allows our crew to continuously learn and grow personally and professionally, and Disney Cruise Line offers a unique opportunity for those looking to grow, excel and work for one of the most innovative and welcoming companies in the world. Apply today to Embark on Your Career and Navigate Your Future!

Responsibilities:

• Assume responsibility for smooth and effective operation of all retail locations onboard
• Determine extended hours to meet guest needs, proper staffing levels
• Supervise and lead Merchandise team, as well as training and orienting new hires and coaching and developing teams (i.e. guest service and recovery, product information, security procedures, etc.)
• Oversee selling of ship/island merchandise in fixed and mobile retail locations; product focus could include but is not limited to DCL specialty merchandise, onboard art program, duty free products, jewelry, and princess, knight and/or pirate makeover experiences
• Inspect shops on a regular basis to ensure that merchandise is properly labeled, well-displayed, point-of-sale promotions are in place, and the shops are clean and orderly
• Assume the role of Manager, Merchandise as necessary
• Provide inventory management training
• Balance shop sales, counting, receiving and pricing of merchandise on direct shipments and shipments from the Foreign Trade Zone Warehouse
• Ensure seamless guest experience and operation in onboard Bibbidi Bobbidi Boutique/Pirate’s League (Disney Fantasy only)
• Ensure proper documentation and notification to shoreside operations to any variances
• Document off-loading or transferring of the merchandise from the ship for customs
• Prepare financial and computerized reports at the end of each cruise summarizing sales revenues and provide highlights of merchandise sold
• Supervise and assist in cleaning activities to ensure USPH standards are met in shops
• Coordinate sales promotion activities
• Visit shops in ports of call; compare pricing and tax-free merchandise, and inform onboard Manger, Merchandise of the results
• Proactively sell merchandise
• Monitor and alter visual standards of display windows and shops as necessary
• Facilitate department meetings
• Spot check cycle counts performed by crew
• Coach and develop crew as it relates to performance and future goals and objectives
• Assist Manager, Merchandise to provide leadership for all direct reports
• Actively participate in all Castaway Cay job responsibilities associated with position and line of business as directed by DCL leadership
• Execute additional job responsibilities, as assigned by DCL leadership, based on operational need
• Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
• Participate in Emergency Duties as specified in the ship Assembly Plan

Basic Qualifications:

• Minimum three years recent retail management experience
• Minimum one year recent leadership experience
• Analytical business skills
• Ability to demonstrate a passion and strong, ongoing focus towards exceeding guest satisfaction and sales goals in order to exceed incentive targets which impacts the individual, team and overall department success
• current and/or previous experience scheduling shifts or work schedules for a team
• Basic computer skills
• Visual and display skills
• Be at least 21 years of age
• Be able to speak, read and write fluent English
• Willingness to live and work onboard one of our vessels for a certain length of time (based on position)
• Be able to work a seven-day, 70-84 hour week with limited time off
• Be able to adhere to Disney Cruise Line appearance guidelines
• Agree to share a cabin with other crew members
• Enjoy working in a high-volume, fast-paced, guest-service oriented environment
• Be flexible with your work schedule, job duties and work locations
• Appreciate diversity among guests and crew

Preferred Qualifications:

• Ship and/or duty free experience
• Experience and knowledge in fine jewelry, watches, perfume, cosmetics or liquor
• Experience balancing and/or evaluating end of day sales and producing reports
• Experience managing a large stock of product as well as the inventory of merchandise

Additional Information:

This is a SHIPBOARD role.

Applicants must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
• Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
• Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
• Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
• Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
• Be comfortable living in a confined space with strict rules and regulations
• Adhere to a structured lifestyle, personally and professionally

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of four ships – the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business segment we call Disney Cruise Line.