Critical Tasks and Expected Contributions/Results:

• Identify training needs by considering from business objectives, strategies, job description, problems and competency.
• Assess the current skill levels of customer care team to identify readiness gaps to complete development plans for the group.
• Develop and implement employee career roadmap and development programs as well as measurement and follow-up as necessary.
• Lead and deliver initiatives of management development including assessment center, leadership training, individual coaching and performance management.
• Initiate, develop and implement new hired employee training
• Support the roll out of corporate learning & development initiatives and programs
• Liaise with external training consultants or provider to deliver learning solution when appropriate.
• Participate in relevant project work as assigned

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?