ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Assistant General Manager - Temp

Education

High School or GED

Career Level

Manager

Category

Aviation

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

Under the direction of the General Manager, employee is responsible for the direct oversight of 
the parking operations, including supervision of Accounting staff, Shift Leads, Cashiers and 
subcontractor functions. Employee is further responsible for ensuring that productivity levels and 
customer service requirements are being met and that supervisors and front- line employees are 
complying with all safety, quality, and compliance standards established by the Company, by our 
Clients, and by regulatory authorities. 

Essential Duties

• Manage all operational facets of the parking operations at Memphis International Airport. 
• In the absence of the General Manager, assumes the duties and tasks of the General 
• Manager. 
• Monitor and maintain staffing levels with the assistance of the local Human Resources 
• Department. 
• Assist the General Manager in monitoring and forecast financials to maximize revenue and minimize expenses. 
• Implement company policies and procedures consistently. 
• Hire and schedule employees to ensure proper coverage and smooth operations. 
• Accommodate increased / decreased client staffing requests. 
• Effectively coach, counsel, and discipline employees. 
• Act as liaison between the company and the airport. 
• Foster deep and meaningful relationships with our client representatives. 
• Produce weekly agenda for meetings with the client. 
• Produce monthly and quarterly reports as assigned. 
• Conduct quarterly and unannounced audits. 
• Inspire and motivate others to do well. 
• Ensure we meet financial targets through effective scheduling and time management. 
• Work closely with our human resources team to recruit and retain the most customer 
• service driven workforce in the business. 
• Deliver world class training programs that ensure your team members remain attentive to 
• each passenger’s personal needs. 
• Work closely with our Safety/Quality team to execute a vigorous metric-based safety, 
• quality, and security program. 
• Manage daily schedules. 
• Maintain communication with Shift Managers/Supervisors to maintain optimum staffing 
• levels. 
• Work with Safety Quality Manager to ensure the safety and security of the operation. 
• Set positive, professional example for workforce. 
• Establish and maintain effective communication and working relationships with customers, coworkers, shift coordinators, supervisors, managers, etc.

Minimum Requirements

• BA degree preferred or equivalent experience. 
• 5 years of customer focused experience 
• 2 years management 
• Proven ability to manage groups of 10-50. 
• Leadership personality, client facing. 
• Ability to work flexible hours to monitor and manage various shifts. 
• Excellent communication 
• Driver’s license