ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Assistant Critical Facility Manager

Education

High School or GED

Career Level

Manager

Category

Supervisory

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

Assistant Critical Facility Manager

The Assistant Critical Facility Manager will serve and assist as a technical resource and leader for all Facility Operations Mission Critical Facilities under contract.  The position will be responsible for assisting the Critical Facility Mgr. to monitor compliance with contractual commitments and direct technical tasks related to the operation in each mission critical environment.  He/she will provide leadership regarding the maintenance and operation of mission critical data center facility equipment including electrical and mechanical infrastructure, fire suppression systems, building automation systems and other general critical facility equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This position is responsible for the overall operation of our facility management services for the critical environment data center, including ensuring the safety and well-being of its employees, safeguarding company funds and property, and representing the company with respect to the client. The Assistant Critical Facility Manager ensures that established company goals are realized while maintaining client relations that will enhance future business and has total responsibility for managing all aspects of the contract.

1. Assist the Critical Facility Manager to provide leadership and guidance for critical facility electrical infrastructure including generators and related fuel systems, electrical systems that include but are not limited to switchgear, UPS units, PDUs, batteries and associated systems.
2. Assist the Critical Facility Manager to provide leadership and guidance for critical facility mechanical infrastructure including CRAC units, chillers, cooling towers, RTUs, water chemical systems, air handlers, pumps, and motors.
3. Assist the Critical Facility Manager to provide leadership and guidance for critical facility systems such as fire suppression systems, building automation systems (BAS/BMS/SCADA) and other general facility equipment.
4. Ensure that all work performed within mission critical space is done to high quality and without impact to internal/external customers.
5. Management of the team that includes the Assistant Critical Facility Manager, Operations Coordinator, and technicians.
6. Oversee the development and accuracy of site-level operating procedures and other documentation.
7. Supervise and escalate as needed ABM’s response to after-hours emergencies at assigned facilities
8. Manage the MOP, SOP and EOP Program, including development of new documents.
9. Effectively and efficiently manage the operations budget and expenditures of assigned contracts.
10. Manage the complete physical assets pertaining to the Operation and Maintenance of the critical and non-critical infrastructure equipment and systems.
11. Manage power and cooling capacity and monitor environmental conditions within Mission Critical Facilities.
12. Resolve all electrical, mechanical, BAS, EPMS, BMS, and Fire Protection System issues in the Mission Critical Facilities while minimizing risk and business impact and communicate issues to management and customers in a timely manner.
13. Manage the customer relationship and act as the single point-of-contact for all facility-related issues, including, but not limited to schedules, new business, projects, budgets and expansion and staffing.
14. Manage oversight from preventive maintenance inspections and provide guidance on how to address issues.
15.  Develops, plans, and implements annual shutdown program for preventive maintenance activities.
16. Technical knowledge of critical electrical and mechanical systems with the ability to prioritize, assign, track, and trend equipment history.
17. Audit all CMMS databases for accuracy and completeness, produce reports as required at customer request, control system access and user credentials.
18. Manage access to the Mission Critical Facilities ensuring the appropriate access control lists are maintained and reviewed regularly.
19. Make space and power recommendations to the customer and manage power and cooling capacity and environmental conditions within the data center space.  
20. Ensure compliance of Customer SLA parameters and Change Control activities, review and approve all system changes (set-points, thresholds, alarm-points, etc.) which could impact customer operations
21. Set, review and approve employee work/PTO schedules; audit and process employee time and payroll.
22. Ensures projects are completed to the satisfaction of the client, successfully managing budgets/financials, schedules, key performance indicators, and contractual requirements
23. Ensure that ABM training expectations are met and audit the process monthly.
24. Identify, vet, and approve all sub-contractors who will perform work on-site.

Develop PM contract scopes-of-work, ensure contract terms are fulfilled

Minimum Requirements

EXPERIENCE AND EDUCATION AND EQUIVALENT EXPERIENCE

• Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent 5-7+ years’ experience in mission critical operations environments, required.
• Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operational experience preferred
• Have an active US Government Top Secret Security/Sensitive Compartmented Information (TS/SCI) with a Full Scope Polygraph (FSP)
• Experience utilizing a CMMS such as WebTMA, Alliance or Maximo
• Strong verbal and written communication skills to “C” level and below, including customers and vendors. 
• 5+ years of experience in a management position with 5 or more direct reports
• Staff management experience, including disciplinary action, hiring, terminating, and performance appraisals
• Experience generating cost savings through multiple continuous improvement activities
• 5+ years Electrical or Mechanical experience
• Working knowledge of purchasing and/or utilizing and managing subcontracts and vendors

PHYSICAL DEMANDS AND WORK ENVIRONMENTAL FACTORS

The position requires frequent prolonged sitting in an office environment. The employee will be frequently required to turn head and torso, bend and flex arms, wrists, and fingers, reach with hands and arms, lift or move objects weighing 10 lbs. or more.  Position requires that employee have full use of eyes and ears and full power of speech.