ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Assistant Account Manager

Education

High School or GED

Career Level

Manager

Category

Education

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

• Develop and recommend custodial operating budget and ensure the department operates within budget by controlling all expenses.
• Evaluate and justify supplies, equipment, and purchases as needed.
• Maintain staff by recruiting, selecting and training employees; maintain a safe, secure, and legal work environment; develop personal growth opportunities.
• Provide guidance to Account Supervisors on matters related to performance management, staffing/recruitment, training, HR compliance.
• Establish work standards and flow.
• Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements are being met per the contract.
• Demonstrate and promote company culture, values and management philosophy.
• Maintain quality service by enforcing quality and customer service standards; analyze and resolve quality and customer service problems; identify trends; recommend improvements.
• Must be proficient on Outlook, Word and Excel

Job duties may be modified at any time.

Minimum Requirements

• High School diploma or GED required. College degree preferred.
• Minimum of three years of supervisory experience in a service-related field with high customer/client contact.
• Strong service/quality attitude.
• Ability to plan, organize, prioritize, and achieve effective time management.
• Ability to work under pressure and meet established goals and objectives.
• Sense of urgency & ability to meet deadlines; self-directed.
• Clean MVR (motor vehicle record)